Source: https://tendernation.io/opportunities/01a13bf4-3031-732b-95ef-45c58924cf67/voip-telephony-system-tender closed GB open procedure Suitable for SMEs # VoIP Telephony System Tender [South Staffordshire District Council](https://tendernation.io/buyers/south-staffordshire-district-council) Estimated value £50,000 to £150,000 Published 10 Feb 2016 Deadline Closed 26 Feb 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender South Staffordshire Council) (the “Council”) are seeking a replacement for their current telephony infrastructure in order to improve customer services and to maximise flexibility for staff. The solutions must include Voice over Internet Protocol (VoIP), and must inter-operate with the existing HP PoE network and Netcall / Liberty ACD system, delivering a modern user friendly telephony system. ### The Primary drivers for the replacement are • Improve services to customers – The new system will allow us to answer more telephones calls and improve service delivery. We will be able to reduce call abandon rates and will be able to answer more calls simultaneously, thus reducing call waiting times. The new system will also provide increased accuracy in management information with better reporting so that we can deliver a more consistent service to a higher standard. • New Ways of Working - The Council is looking to implement a unified communications solution to facilitate new ways of working. Technologies that will support the increasingly mobile and flexible workforce as well as the shared services agenda through improved communications are fundamental. • Meet future Council Needs - The solution will need to be agile, flexible and scalable, to meet changing business needs. It will need to be capable of inter-operating with partner technologies. Including the currently installed Netcall / Liberty contact center solution running 24 agents. There are no plans currently to change form the Netcall / Liberty solution but the phone system proposed must integrate with it. Read full description ## CPV classification Office and computing machinery, equipment and supplies except furniture and software packages Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/4a469c05-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile South Staffordshire District Council: past awards and live tenders](https://tendernation.io/buyers/south-staffordshire-district-council) [Sector More Office & computing equipment tenders](https://tendernation.io/sectors/office-computing-equipment) ## More tenders like this [Procurement of IT-equipment · Chemonics International, Inc. · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a1556d-9af9-728f-b59e-5791bcc3fdde/procurement-of-it-equipment) [Super computer – Real-time Power System Simulation Platform · Rise Research Institutes of Sweden AB · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-07fa-73d3-a4d2-21a45e769ff0/sweden-super-computer-real-time-power-system-simulation-platform) [Printers and plotters – Printrar 2026 ny · Enköpings Kommun · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8907-722b-a402-4b2750ac4f91/sweden-printers-and-plotters-printrar-2026-ny) [Computer storage units – Disky do diskového pole · Nemocnice Pelhřimov, příspěvková organizace · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7571-7300-8cf6-27681261cd4a/czechia-computer-storage-units-disky-do-diskoveho-pole) [Toner for laser printers/fax machines – Sukcesywna dostawa materiałów eksploatacyjnych do drukarek, kopiarek, urządzeń wielofunkcyjnych w 2027 r. · Miasto Łódź - Urząd Miasta Łodzi · 24 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a15183-b8e1-71fa-a216-170bec31d1ee/poland-toner-for-laser-printersfax-machines-sukcesywna-dostawa-materialow-e) [Luncheon vouchers – Fourniture et gestion de titres de paiement et de dispositifs d'avantages au profit des bénéficiaires de la CANUT · CANUT · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-0a0c-723a-aed7-24a67f127ff0/france-luncheon-vouchers-fourniture-et-gestion-de-titres-de-paiement-et-de-d)