Source: https://tendernation.io/opportunities/01a13bf3-c7df-70bd-834d-5d7cb814e77f/for-the-provision-of-visitor-and-customer-tracking-research-services awarded GB open procedure Suitable for SMEs # For The Provision Of Visitor and Customer Tracking Research Services [Lee Valley Regional Park Authority](https://tendernation.io/buyers/lee-valley-regional-park-authority) Estimated value £60,000 Published 18 Nov 2016 Deadline Closed 24 Feb 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Vibrant Partnerships is looking for a research agency or data collection company to fulfil the following requirements set out within the Requirement Specification. Vibrant Partnerships’ objectives are: • To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year • To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage. • Identify any issues or areas of improvement that customers have with any of our facilities or services • Provide summary reporting of research findings to operational managers All questions/information will be based on a set of generic questions that will apply to all sampling points and variable questions that will apply to all sampling points and variable questions that are applicable to a particular sampling point. Included in the questionnaire will be space to add customer comments plus names and addresses should they wish to be included on Vibrant Partnerships’ Contact Database/mailing list. Key activities to be covered include: • Plan the programme of exit interviews based on the yearly sampling programme attached in Table 1. This programme must be a balanced approach to visitors and factored to when sites are busiest – normally weekends and evenings • Undertake the exit interviews with customers/visitors at sites across the Park • Provide and agree a monthly planned programme with Vibrant Partnerships’ Research Officer. • Summary data files supplied on the 15th of each month including an update of responses from surveys over the previous month. These are to be provided in the form of a SPSS data file. • Summary report provided for each venue / parkland as specified in Table 1. Report to be based on a simple template (to be agreed after contract award) reporting, for example percentage scores of each response given per question, net promoter scores, average scores and any customer comments. • Employ interviewers who will carry out the interviews along with any security personnel required. • For two Marina sites there is a requirement for telephone interviews – Vibrant Partnerships will supply a list of customer phone numbers to use for this research. • Ensure compliance with Data Protection Act. Additional information: Please download RFQ document from Contract's Finder or from the above hyperlink to the Vibrant Partnerships Buyer Profile. ####CLARIFICATIONS WILL BE COLLATED AND RESPONDED TO AT THE ABOVE HYPERLINK BY CLOSE OF BUSINESS 18/02/2016####. Read full description ## CPV classification Market research services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/47a22d22-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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