Source: https://tendernation.io/opportunities/01a13bf3-03b4-7307-b177-1129ae786ff4/child-benefit-efap-non-response-user-insight

awarded GB open procedure Suitable for SMEs

# Child Benefit EFAP non-response User Insight

[H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs)

Estimated value

£19,994

Published

13 Dec 2016

Deadline

Closed

19 Oct 2016

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

Assignment under the Market Research MR130001 Agreement Contract.

HMRC is currently writing to some Child Benefit customers to ask them to confirm their eligibility. This qualitative research will look to understand customers' response to this letter. Specifically it will explore:

â&#128;¢ Customers' initial response to the letter;

â&#128;¢ What customers understand the letter to be asking them to do;

â&#128;¢ What customers' likely behaviour/response to the letter would

be; and

â&#128;¢ Potential ways to promote response to HMRC.

## CPV classification

Research and development services and related consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/41d7beab-ece3-4a3b-95bb-ac91a8608291)

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