Source: https://tendernation.io/opportunities/01a13bf0-3c88-732a-9323-29aab7f7d757/1516bc09-research-to-test-tax-free-childcare-draft-customer-correspondence-and-g awarded GB open procedure # 1516BC09 research to test Tax-Free Childcare draft customer correspondence and guidance DWP/ [H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs) Estimated value £55,963 Published 18 Nov 2016 Deadline Closed 19 Oct 2015 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender HMRC is committed to ensuring that the scheme is simple to use and that correspondence and guidance regarding the scheme provides easy to understand information, and supports customers (parents and childcare providers) to interact with Tax-Free Childcare online. The aim of this qualitative research is to: ï‚· Explore the customer understanding and usability of key draft correspondence products and the ‘mainstream’ and ‘specialist’ guidance. ï‚· Identify any changes that can be made to improve understanding and the likelihood of potential customers responding in the desired way. ï‚· Explore navigation to TFC guidance and how customers might prefer to move between this and other GOV.UK guidance once the guidance is live. HMRC wants to understand how customers will interact with the guidance and correspondence products and whether they make sense to customers as part of the wider Tax-Free Childcare customer journey. Additional information: This contract was let as part of a mini-competition within the DWP Social and Economic Research Framework 2013. ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/2c002a7e-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile H M Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/h-m-revenue-customs) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Tees Bird Mapping Project · Natural England · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a158c1-0a39-72df-aac0-991d1747cd02/tees-bird-mapping-project) [Research services – Evaluatie van de implementatie van de proeftuin Pioniersscholen · Vlaamse Overheid · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a156a9-cecf-7255-bee1-542f502ed088/belgium-research-services-evaluatie-van-de-implementatie-van-de-proeftuin-pi) [Research services – KPN/28/2026 „Charakterystyka biogeochemiczna gleb i roślin wybranych torfowisk subalpejskich ze szczególnym uwzględnieniem torfowiska u źródeł Úpy na Równi pod Śnieżką” · Karkonoski Park Narodowy z siedzibą w Jeleniej Górze · 34 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-97ae-7315-8e1a-e686bca1e724/poland-research-services-kpn282026-charakterystyka-biogeochemiczna-gleb-i) [Research and development services and related consultancy services – Evaluation of Five Pilot Projects Testing Exemptions from Provisions of the Local Government Act, the Property Tax Act, the General Practitioner Regulations, and Other Regulatory Frameworks · Ministry of Local Government and Regional Development · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-a35e-73b3-8bf4-7d33c32cf58b/norway-research-and-development-services-and-related-consultancy-services-ev) [Research and development services and related consultancy services – Zabezpečenie trvalých a analytických činností pre oblasť dopravy · Ministerstvo dopravy Slovenskej republiky · 30 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-ce90-72fd-b25d-99b3ee2e8b4b/slovakia-research-and-development-services-and-related-consultancy-services) [Research and development consultancy services – ATU wishes to establish a Panel of National Contact Point Experts across EU Member States to build capacity to incorporate EU Results-Based Payments Schemes in Public or Private Support Schemes. · Atlantic Technological University · 438 days left · 31 Dec 2027](https://tendernation.io/opportunities/01a156a9-ccf1-7050-b440-6554b4a1426f/ireland-austria-slovenia-research-and-development-consultancy-services-atu)