Source: https://tendernation.io/opportunities/01a13bef-ddf4-73ac-83e1-23e414c7038c/hmrc-customer-communication-services

closed GB open procedure Suitable for SMEs

# HMRC Customer Communication Services

[HM Revenue & Customs](https://tendernation.io/buyers/hm-revenue-customs)

Estimated value

Not stated

Published

11 Sept 2016

Deadline

Closed

30 Sept 2016

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

HMRC’s objectives are to maximise revenues, improve customer experience and reduce costs in a sustainable way. Our strategy is based on understanding our customers, so we can deliver services tailored to their needs and positively influence their behaviour. HMRC’s digital strategy will help us meet our objectives and specifically states: “The drive to Digital by Default will significantly reduce both the volume of paper produced and sent to customers by mail and the amount coming in to HMRC. HMRC currently issues in the region of 185 million letters (c. 500 million A4 images).

HMRC is looking to procure a Customer Communication service that will allow the department to continue to send paper output but that also enables the move towards full multi-channel communication, ultimately reducing the volume of paper that the department issues.

## CPV classification

Printed matter and related products

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/281d8c33-adca-11e6-9901-0019b9f3037b)

Never miss a tender like this again

Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start.

[Track tenders free](https://tendernation.io/register)

[Buyer profile HM Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/hm-revenue-customs) [Sector More Printed matter & publishing tenders](https://tendernation.io/sectors/printed-matter-publishing)

## More tenders like this

[Tickets – g00402\_2026 - fornitura DI DI rotoli DI biglietti DI esazione pedaggio. · Autostrada Brescia Verona Vicenza Padova SPA · 40 days left · 28 Nov 2026](https://tendernation.io/opportunities/01a15183-43bb-71ac-b458-bacc38f6a110/italy-tickets-g00402-2026-fornitura-di-di-rotoli-di-biglietti-di-esazione) [Savings stamps – 23/2026 · ΕΤΑΙΡΕΙΑ ΥΔΡΕΥΣΗΣ ΚΑΙ ΑΠΟΧΕΤΕΥΣΗΣ ΘΕΣΣΑΛΟΝΙΚΗΣ ΑΝΩΝΥΜΗ ΕΤΑΙΡΕΙΑ · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-38cf-7109-affa-f45b1b265399/greece-savings-stamps-232026) [Miscellaneous printed matter – TISKOVINE IN ETIKETE · Univerzitetni Klinični Center Maribor · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0ca1-70c1-a249-d897cdab4d02/slovenia-miscellaneous-printed-matter-tiskovine-in-etikete) [Newsprint, handmade paper and other uncoated paper or paperboard for graphic purposes – Papiers reprographiques · Sénat · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-21e8-731f-8516-743acf6d0cad/france-newsprint-handmade-paper-and-other-uncoated-paper-or-paperboard-for-gr) [Printed books – achat de livres imprimes POUR LE reseau des equipements culturels de gpsea (2027-2030) · Grand Paris Sud Est Avenir · 17 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a15183-170f-70dd-a381-186e516c1f4c/france-printed-books-achat-de-livres-imprimes-pour-le-reseau-des-equipements) [Advertising material – Dostawa materiałów promujących województwo w zakresie działań wspierających przedsiębiorczość i na potrzeby wydarzeń gospodarczych. · Województwo Łódzkie · 37 days left · 25 Nov 2026](https://tendernation.io/opportunities/01a15183-923b-7046-8765-bdf658c0db38/poland-advertising-material-dostawa-materialow-promujacych-wojewodztwo-w-zak)