Source: https://tendernation.io/opportunities/01a13bef-b6f5-713f-b014-fc161978cb8a/southendas-healthwatch-service awarded GB open procedure Suitable for SMEs # Southend’s Healthwatch Service [Southend-on-sea Borough Council](https://tendernation.io/buyers/southend-on-sea-borough-council) Estimated value Not stated Published 18 Nov 2016 Deadline Closed 4 Feb 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Southend’s Integrated Commissioning Team is inviting expressions of interest to deliver its independent Healthwatch service between 1 April 2016 and 30 September 2016. As part of the contract the provider will also provide Southend’s Independent NHS Complaints Advocacy Service. Our current Healthwatch contract was commissioned in 2013 to meet the statutory requirements placed on Healthwatch and Independent NHS Complaints Advocacy Services. This contract ends 31 March 2016. The statutory elements of The Service are set out in the Health and Social Care Act 2012 . A summary for the Healthwatch component is attached as appendix A. The Independent NHS Complaints Advocacy must: Support clients with a complaint or grievance related to any aspect of healthcare as Described in the Health and Social Care Act 2012 including healthcare providers in secure environments and those which fall under the jurisdiction of the Health Service Ombudsman, such as complaints about poor treatment or service provided through NHS in England. It will ensure that individuals who are subjected to compulsory admissions to hospital under the Mental Health Act, section 3 are signposted to the appropriate IMHA service. Annual reports produced by the current service provider for years 2013/14 and 2014/15 are attached as appendix B and C respectively. The TUPE confidentiality agreement is provided as appendix D. Please note that this will need signing and returning to us before we are able to release the TUPE information Additional information: If you are intending to provide a submission then please inform us by email to . We will then be able to include your organisation on the email distribution list as clarification questions are received and responded to. Read full description ## CPV classification Other community, social and personal services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/26abf4db-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Southend-on-sea Borough Council: past awards and live tenders](https://tendernation.io/buyers/southend-on-sea-borough-council) [Sector More Other community & personal services tenders](https://tendernation.io/sectors/community-personal-services) ## More tenders like this [Washing and dry-cleaning services – Accord-cadre à bons de commande de prestations de location, entretien et gestion du linge · Cias Terres de Maurienne - Ehpad Bel'fontaine · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-7395-73b9-a765-1db7e6dd00b5/france-washing-and-dry-cleaning-services-accord-cadre-a-bons-de-commande-de) [Miscellaneous services – Servizio Reception Welcome Desk · Freie Universität Bozen · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b73-7187-9c80-2908f2993434/italy-miscellaneous-services-servizio-reception-welcome-desk) [Home-help services – Udbud af helhedspleje og hjemmepleje til borgere i eget hjem i Vejle Kommune · Vejle Kommune · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-a425-7319-a433-bf67841eb48a/denmark-home-help-services-udbud-af-helhedspleje-og-hjemmepleje-til-borgere) [Washing and dry-cleaning services – Gordijnenreiniging · Academisch Ziekenhuis Maastricht · 44 days left · 2 Dec 2026](https://tendernation.io/opportunities/01a156a9-6fdc-7172-8048-7acdb8f50a37/netherlands-washing-and-dry-cleaning-services-gordijnenreiniging) [Washing and dry-cleaning services – Udbud på vask, leje og levering af Linned · Fællesudbud Sjælland · 39 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b49-7299-bcbf-f1da15517b5e/denmark-washing-and-dry-cleaning-services-udbud-pa-vask-leje-og-levering-af) [Miscellaneous services – Servicio de Modelos en Vivo para la Facultad de Bellas Artes de la Universidad de Sevilla. · Rectorado de la Universidad de Sevilla · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b94-721a-8e8e-f04ca7219006/spain-miscellaneous-services-servicio-de-modelos-en-vivo-para-la-facultad-de)