Source: https://tendernation.io/opportunities/01a13bef-5cab-7067-bc31-51c15ff90851/15-120-support-and-maintenance-of-telephone-contact-centre-services closed GB open procedure Suitable for SMEs # 15-120 Support and Maintenance of Telephone & Contact Centre Services [Rotherham MBC](https://tendernation.io/buyers/rotherham-mbc) Estimated value £100,000 Published 21 Dec 2015 Deadline Closed 15 Jan 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender RMBC operate an Avaya CSK1 VoIP telephony platform to service its core internal and external telephony requirements. This system is linked to an Avaya CC6 contact centre solution which underpins a number of business functions including some which are offered 24 x 7 x 36. RMBC is seeking an organisation (Avaya certified gold partner or above) to provide service and support to parts of RMBC's ICT Team infrastructure. This contract will be for an initial period of 1 year, with the option to extend at the sole discretion of RMBC for a further 12 month which will be reviewed on a quarterly basis year. The estimated value of this contract is between £100,000 and £150,000, however this does not carry any guarantee of turnover and any estimated volumes of business are indicative and may vary upwards or downwards depending on actual future needs. All information can be found under the reference A5BE-QV7VX8 15-120 Support and Maintenance of Telephone & Contact Centre Services on [yortender.co.uuk](https://www.yortender.co.uuk) ## CPV classification Telephone equipment Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/20ce6b34-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Rotherham MBC: past awards and live tenders](https://tendernation.io/buyers/rotherham-mbc) [Sector More Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment) ## More tenders like this [Multimedia equipment – Erstausstattung Medientechnik CPS Dresden - PR1287546-9940 · Fraunhofer-Gesellschaft - Einkauf B12 · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-7aee-70da-aebb-7f21e636a57c/germany-multimedia-equipment-erstausstattung-medientechnik-cps-dresden-pr1) [Fibre-optic materials – Fourniture d’émetteurs-récepteurs optiques (SFP Transceivers) utilisés dans le projet KM3NeT · CNRS Délégation Provence et Corse · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-8083-708b-85a8-a2e4827bf193/france-fibre-optic-materials-fourniture-demetteurs-recepteurs-optiques-sfp) [Network equipment – Zajištění konektivity školy – Základní škola a Mateřská škola Krupka, Teplická 400 – opakovaná VZ · Základní škola a Mateřská škola Krupka, Teplická 400 · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-617c-7058-b1a7-e3cbeed9790b/czechia-network-equipment-zajisteni-konektivity-skoly-zakladni-skola-a-mat) [Audio-visual equipment – Veranstaltungs- / Medientechnik · Kreis Steinburg · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-6e64-7187-9c5b-e2105b0716d0/germany-audio-visual-equipment-veranstaltungs-medientechnik) [Network equipment – 2026-155 Subministrament d’equipament de seguretat perimetral i serveis per protegir els elements de TI hostatjats als centres de procés de dades (CPD) i equipament IOT de l’Hospital Clínic de Barcelona. · Consorci Hospital Clínic de Barcelona (HCB) · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a156a9-7f20-737a-8dc6-0789e9e53c73/spain-network-equipment-2026-155-subministrament-dequipament-de-seguretat-p) [Communications equipment – Supports de communication visuelle et événementielle pour le département de la Seine-Maritime · Département de la Seine-Maritime · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8145-726e-bfcd-35d0d93bde45/france-communications-equipment-supports-de-communication-visuelle-et-evenem)