Source: https://tendernation.io/opportunities/01a13bef-533d-715e-a308-a943a743762e/tender-for-a-contact-centre-for-5-may-2016-elections-and-for-the-referendum-on

awarded GB open procedure

# Tender for a Contact centre for 5 May 2016 elections; and for the referendum on the United Kingdom’s membership of the European Union

[The Electoral Commission](https://tendernation.io/buyers/the-electoral-commission)

Estimated value

£80,000 to £125,000

Published

18 Nov 2016

Deadline

Closed

8 Jan 2016

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The Electoral Commission would like to procure a contact centre provider to:

• manage enquiries that are generated as a result of the public awareness campaign it is running ahead of the elections scheduled to take place on 5 May 2016; and

• manage enquiries that are generated as a result of the public awareness campaign it will run ahead of the EU Referendum which will take place at some point before 31 December 2017.

This is a joint tender for two separate events.

We need the contact centre for the May 2016 elections to operate from 14 March until 19 April 2015. At present, we do not know when the EU referendum will take place, but for the purpose of submitting a proposal, tenderers should use 2 June 2016 as a provisional date.

For both campains, the Electoral Commission requires a contact centre to:

• Respond to enquiries over the phone using an interactive voice response (IVR) system and live advisors.

• Fulfil requests for printed material.

The Commission’s evaluation of the responses will focus on a number of areas, particularly value for money.

Interested suppliers can download the invitation to tender documents below and submit completed forms and tenders via post no later than 17:00 hours on Friday 8 January 2016.

Additional information: Please refer link for further information about tender

## CPV classification

Installation services of communications equipment

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/2073fd2b-adc9-11e6-9901-0019b9f3037b)

Never miss a tender like this again

Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start.

[Track tenders free](https://tendernation.io/register)

[Buyer profile The Electoral Commission: past awards and live tenders](https://tendernation.io/buyers/the-electoral-commission) [Sector More Installation services tenders](https://tendernation.io/sectors/installation-services)

## More tenders like this

[Installation services of electricity distribution equipment – Fourniture, installation, supervision, exploitation et maintenance d'infrastructures de recharge pour véhicules électriques (IRVE) · SEM 4 V · 9 days left · 28 Oct 2026](https://tendernation.io/opportunities/01a156aa-0c2a-7335-8898-d727eea91071/france-installation-services-of-electricity-distribution-equipment-fournitur) [Installation services of electrical and mechanical equipment – Schools Energy Pathfinder 2025 - Biomass Programme - Biomass Package - Bundle 1 (MSLETB) · Mayo Sligo and Leitrim ETB · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156aa-2692-718a-ad62-071b15a67fb2/ireland-installation-services-of-electrical-and-mechanical-equipment-schools) [Installation services of video equipment – Services de conception, projection et maintenance de video-mapping pour la commune du Mesnil-Amelot · Commune du MESNIL AMELOT · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-62f7-7008-b7d3-88c856c5278c/france-installation-services-of-video-equipment-services-de-conception-proj) [Installation services of lifting and handling equipment, except lifts and escalators – LOCATION ET MAINTENANCE DE DIVERS MATERIELS DE MANUTENTION ELECTRIQUES (SITE DE MAROLLES 51300) · Sante Publique France · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-9f30-702f-b2ad-df00adb94fcd/france-installation-services-of-lifting-and-handling-equipment-except-lifts-a) [Installation services of radio, television, sound and video equipment – ACCORD CADRE A MARCHES SUBSEQUENTS RELATIF À DES PRESTATIONS DE SONORISATION, ÉCLAIRAGE VIDEO ET SPEAKER · Commune d'Athis-Mons · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-d377-72b4-8ad4-f3b2ce66017d/france-installation-services-of-radio-television-sound-and-video-equipment) [Installation services of fire protection equipment – DOGRADITEV SISTEMA POŽARNEGA JAVLJANJA ZA PREHOD NA SISTEM NOVEJŠE GENERACIJE · LUKA KOPER, pristaniški in logistični sistem, delniška družba · 14 days left · 2 Nov 2026](https://tendernation.io/opportunities/01a15183-7cca-72c8-9af9-fbb4ad81b64a/slovenia-installation-services-of-fire-protection-equipment-dograditev-siste)