Source: https://tendernation.io/opportunities/01a13bed-cdf7-70e5-8130-700073c9a56e/hs2-helpdesk-services closed GB open procedure Suitable for SMEs # HS2 Helpdesk Services [High Speed Two (HS2) Limited](https://tendernation.io/buyers/high-speed-two-hs2-limited) Estimated value £800,000 Published 30 Nov 2015 Deadline Closed 16 Dec 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender HS2 Ltd requires an external supplier to provide a helpdesk service to ensure that it can respond rapidly to public enquiries relating to the HS2 programme and to any potential health and safety incidents that may be reported by HS2 Ltd staff, third party contractors or members of the public. A supplier is therefore required to provide: • a helpdesk service to manage all enquiries received by telephone, e-mail and any social media channels during normal working hours (9am until 5pm on weekdays – excluding bank holidays); and • an out of hours service to replace the current out of hours helpdesk provision at a mutually agreed date in 2016. The contract will be for an initial period of 3-years with the option to extend for a further 1-year period. Additional information: Please download the attachment and follow the instructions carefully. ## CPV classification Helpdesk and support services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/0e4de46d-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile High Speed Two (HS2) Limited: past awards and live tenders](https://tendernation.io/buyers/high-speed-two-hs2-limited) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request · Borough of Telford & Wrekin · 8 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request) [Application service providers – Zakup i wdrożenie systemu finansowo-księgowego · Bankowy Fundusz Gwarancyjny · 58 days left · 15 Dec 2026](https://tendernation.io/opportunities/01a1420f-ff2b-7194-a263-f2f8d4200093/poland-application-service-providers-zakup-i-wdrozenie-systemu-finansowo-ksi) [IT services: consulting, software development, Internet and support – EU aanbesteding Applicatie schuldhulpverlening · Gemeente Helmond · 18 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a1420f-fc91-72ad-925c-d039c10b909c/netherlands-it-services-consulting-software-development-internet-and-suppor) [Recuritment of 3(Three) Senior Full-Stack Software Engineers for EARDIP PIU, MInT · Ministry of Innovation and Technology · 11 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a14db4-0886-72d6-b6ae-a98403a767f3/recuritment-of-3three-senior-full-stack-software-engineers-for-eardip-piu-min) [Recruitment of Junior Information Systems / IT Assistant · Ministry of Environment and Urbanization GDCA · 12 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a14db4-0902-7278-a6b2-3a2b4c1de9ef/recruitment-of-junior-information-systems-it-assistant) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 37 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe6a-7260-a422-f753c49297e2/netherlands-it-services-consulting-software-development-internet-and-suppor)