Source: https://tendernation.io/opportunities/01a13bea-9b1b-71e6-bbc3-fb0ef02cc8f3/insight-report-pilot-studies [Skip to main content](#main-content) awardedGBdirect award procedure # Insight Report Pilot Studies [The Water Services Regulation Authority](https://tendernation.io/buyers/the-water-services-regulation-authority) Estimated value Not stated Published 18 Sept 2026 Deadline Rolling deadline ## About this tender Deliver an initial pilot to demonstrate how lessons learnt, experience and tacit knowledge from a small number of highly experienced Ofwat staff can be captured, structured and made available for use by other Ofwat staff. The scope shall include: ### Interview framework and question sets - Develop and configure five sets of adaptive interview questions within the DUCHESS system. - Review and refine the question sets progressively based on the findings from each interview phase. ### Interviews - Support up to four Ofwat interviewees. - Conduct up to five interviews per interviewee, resulting in a maximum of 20 interviews. - Interviews will progressively explore career experience, critical experiences, tacit knowledge, patterns and indicators, case studies, decision-making and key lessons that should be transferred to others. ### Interview analysis - Analyse individual interview outputs. - Identify lessons, experience and knowledge areas from each interview. - Refine subsequent interview questions based on the findings from earlier interviews. ### Experience library development - Analyse the overall interview corpus. - Develop structured experience cards and an initial Ofwat Experience Library. - Identify cross-interview and cross-theme organisational knowledge and lessons. ### Demonstration of exploitation - Demonstrate how Ofwat staff could use the Experience Library, including through Copilot, to identify relevant previous experiences, approaches, lessons, warnings and options when considering a current problem or situation. Deliverables are: - Interview question sets - Five configured interview question sets within DUCHESS, refined during delivery based on interview findings. - Interview evidence - Transcripts from up to 20 interviews, provided in an agreed format such as PDF, Word or Excel. - Lessons list - A consolidated list of the knowledge and experience areas identified from each interview, together with the associated lessons. - Experience cards - Structured cards capturing, as applicable: situation, problem, context, warning signs/cues, experienced approach, action, why it worked, lesson learnt, rule of thumb, conditions/limitations, source and thematic tags. - Ofwat Experience Library - An Excel-based experience matrix containing the lessons list, individual experience cards and organisational knowledge cards covering cross-interview and cross-theme lessons. - Exploitation Guide - A presentation, including screenshots or video as appropriate, demonstrating how Ofwat staff can interrogate and use the Experience Library, including through Copilot. - Pilot Report - A Word report comprising an executive summary and detailed sections covering the introduction, approach, findings, conclusions and recommendations, together with supporting annexes. - Final pilot recommendations - Recommendations arising from the pilot on the effectiveness of the approach, potential improvements and considerations for any future development or wider implementation. Read full description Source Find a Tender (UK) · Notice ocds-h6vhtk-0775af-2026-09-18T15:29:03+01:00 [View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0775af-2026-09-18T15:29:03+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileThe Water Services Regulation Authority: past awards and live tenders](https://tendernation.io/buyers/the-water-services-regulation-authority) ## More tenders like this [Included Outside Publication Faith in Nature Natural England 17 days left 3 Nov 2026](https://tendernation.io/opportunities/01a14a29-a2ce-7073-851a-05dd5c86a64c/included-outside-publication-faith-in-nature)[Grounds maintenance Cottenham Parish Council 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a149bb-c1bb-71de-9d4c-6f106e58cd55/grounds-maintenance)[RRE-01284 - For the provision of a Digitally Enabled Children & Young People’s Mental Health Service (South Staffordshire) Midlands Partnership Foundation Trust 17 days left 3 Nov 2026](https://tendernation.io/opportunities/01a146ba-bdbb-723e-91d9-73c07d7467ba/rre-01284-for-the-provision-of-a-digitally-enabled-children-young-peoples-m)[Vacuum Pump Tritium Testing UK Atomic Energy Authority 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a1464c-dd0c-72ed-b7bd-bac1e52155ab/vacuum-pump-tritium-testing)[Cutenhoe Hill Primary School & Nursery \_ Luton Cutenhoe Hill Primary School & Nursery 48 days left 4 Dec 2026](https://tendernation.io/opportunities/01a1464c-ddaa-7241-8e2f-11a93eea790b/cutenhoe-hill-primary-school-nursery-luton)[Children & Young People's Homecare & Sitting Service (Short Breaks Specialist) Lot 1; and Children and Young People's Outreach Support Service (Short Breaks Specialist) Lot 2 The Borough Council of Calderdale 12 days left 29 Oct 2026](https://tendernation.io/opportunities/01a14872-4a25-72ad-a37f-1a3be4bb5b48/children-young-peoples-homecare-sitting-service-short-breaks-specialist-l)