Source: https://tendernation.io/opportunities/01a13bea-0f2e-70bb-8a9a-72eeb520daf1/procurement-for-an-out-of-hours-ooh-contact-centre-service-brunelcare Open for bids GB open procedure Suitable for SMEs # Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare) [Brunelcare](https://tendernation.io/buyers/brunelcare) Estimated value Not stated Published 14 Sept 2026 Deadline 1 day left 20 Oct 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support residents living in Brunelcare's sheltered flats and bungalows, which provide an independent living environment within a supportive community. The service requirements include, but are not limited to: - Emergency repairs and safety-related incidents. - Welfare checks and safeguarding alerts. - Assistance with access issues, lockouts, and other urgent housing matters. - Escalation of incidents and handover to Brunelcare's daytime operational teams. The supplier will be responsible for coordinating with Brunelcare's DLO and specialist contractors in relation to any repair-related call-outs. The procurement of an OOH Service provider is a key step in ensuring Brunelcare continues to meet its operational requirements, deliver a responsive and high-quality service to residents, and provide reassurance to residents, staff, and stakeholders. The successful Supplier will provide a comprehensive call handling and triage service, including the logging, monitoring, escalation, and reporting of all out of hours incidents. Brunelcare is a Bristol-based charity providing high-quality housing, care, and support services for older people across the South West. Brunelcare is conducting an Open Procedure to appoint a suitable Supplier to deliver this service, commencing on 1st April 2027. The contract will comprise an initial term of three (3) years, with the option to extend for up to two (2) additional years, giving a maximum contract term of five (5) years. Full details of the requirements and scope of services are contained within the associated tender documents available via ProContract. The deadline for submission of tenders is 12pm (noon) on 20th October 2026. Please note that Shared Services for Housing (SSfH) is acting as the managing organisation on behalf of Brunelcare for this tender opportunity. Read full description ## CPV classification Repair and maintenance services of building installations Telephone-answering services Source Find a Tender (UK) · Notice ocds-h6vhtk-06f90a-2026-09-14T12:43:46+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06f90a-2026-09-14T12:43:46+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Brunelcare: past awards and live tenders](https://tendernation.io/buyers/brunelcare) [Sector More Repair & maintenance services tenders](https://tendernation.io/sectors/repair-maintenance) ## More tenders like this [Procurement for an Out of Hours (OOH) Service (Brunelcare) · Shared Services For Housing (SSfH) Ltd · 1 day left · 20 Oct 2026](https://tendernation.io/opportunities/01a13e2b-968f-7088-bc6b-00334c045fd2/procurement-for-an-out-of-hours-ooh-service-brunelcare) [For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. 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