Source: https://tendernation.io/opportunities/01a13be7-fd12-70b3-95db-a206d5f99f68/out-of-hours-call-handling closed GB open procedure Suitable for SMEs # Out of hours call handling [Phoenix Community Housing](https://tendernation.io/buyers/phoenix-community-housing) Estimated value £38,000 Published 20 Aug 2026 Deadline Closed 9 Oct 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Phoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually. ## CPV classification Other community, social and personal services Source Find a Tender (UK) · Notice ocds-h6vhtk-06e858-2026-08-20T10:59:18+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06e858-2026-08-20T10:59:18+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Phoenix Community Housing: past awards and live tenders](https://tendernation.io/buyers/phoenix-community-housing) [Sector More Other community & personal services tenders](https://tendernation.io/sectors/community-personal-services) ## More tenders like this [Miscellaneous services – Ochrona osób i mienia na terenie Miasteczka Studenckiego AGH w Krakowie - KC-DE-zp.25.401.2026 · Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-1c06-712b-a215-09f37622b48d/poland-miscellaneous-services-ochrona-osob-i-mienia-na-terenie-miasteczka-st) [Washing and dry-cleaning services – Usługi prania dla jednostek Centrum Usług Logistycznych · Centrum Usług Logistycznych · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-2d2f-7331-812a-120ecbc1345f/poland-washing-and-dry-cleaning-services-uslugi-prania-dla-jednostek-centrum) [Washing and dry-cleaning services – prestations de blanchissage, location-entretien et gestion des textiles DU GHT corse DU SUD · Centre Hospitalier d'Ajaccio Notre Dame de la Miséricorde · 17 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a15183-095b-7086-91e4-80ca634c5c11/france-washing-and-dry-cleaning-services-prestations-de-blanchissage-locati) [Washing and dry-cleaning services – Groepsaankoop raamovereenkomst voor het huren van werkkledij en plat linnen alsook wassen van het textiel van zorgbehoevenden · Intercommunale Ontwikkelingsorganisatie voor de Kempen · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-092b-709d-ae13-e7205ba00dae/belgium-washing-and-dry-cleaning-services-groepsaankoop-raamovereenkomst-voo) [Washing and dry-cleaning services – Préparation, location, entretien et blanchissage du linge plat et des vêtements de travail pour les services de la ville de Lyon · Ville de Lyon · 9 days left · 28 Oct 2026](https://tendernation.io/opportunities/01a15183-0aa8-7267-a5d4-735b1d5913e0/france-washing-and-dry-cleaning-services-preparation-location-entretien-et) [Parking enforcement services – Current maintenance of parking systems, upgrade and reconstruction of the existing system · Joint-stock company for construction and management of residential and commercial properties significant to the country-Skopje · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a15183-3639-7012-806e-74dc4998b8b4/north-macedonia-parking-enforcement-services-current-maintenance-of-parking)