Source: https://tendernation.io/opportunities/01a13be7-895b-72a7-9511-f5166ca6ab3f/out-of-hours-call-handling-service-2026 pending GB open procedure # Out of Hours Call Handling Service 2026 [Eastlight Community Homes](https://tendernation.io/buyers/eastlight-community-homes) Pays 97% within 30 days Estimated value £275,000 Published 14 Aug 2026 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help ensure that the final specification, evaluation approach and commercial model are informed by current market practice, supplier innovation and available technology solutions. The market engagement will seek feedback from potential providers on key areas including repairs triage, safeguarding support, customer service standards, CRM and repairs system integration, real-time call logging, call recording, reporting dashboards, business continuity, mobilisation requirements and pricing models. Suppliers will also be invited to demonstrate their systems and explain how their approach could support improved service quality, operational efficiency and the wider digital transformation objectives of ECH. The engagement will be conducted in a transparent and non-discriminatory manner, ensuring that all participating suppliers receive the same information and that no supplier gains an unfair advantage ahead of the formal tender process. Outputs from the engagement will be used to refine the procurement documents, confirm whether the proposed Competitive Flexible Procedure remains the most appropriate route to market, and ensure that the resulting opportunity is attractive, proportionate and deliverable. For more information about this opportunity, please visit the eSourcing portal at: [delta-esourcing.com](https://www.delta-esourcing.com/tenders/UK-UK-Braintree:-Telephone-switchboard-services./W8ZW446MF6) To respond to this opportunity, please click here: [delta-esourcing.com/respond/W8ZW446MF6](https://www.delta-esourcing.com/respond/W8ZW446MF6) Read full description ## CPV classification Telephone switchboard services Telephone-answering services Telephone operator services Call centre Source Find a Tender (UK) · Notice ocds-h6vhtk-06e4d0-2026-08-14T15:01:49+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06e4d0-2026-08-14T15:01:49+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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