Source: https://tendernation.io/opportunities/01a13be7-3ca4-7291-96bf-318dc21f7947/provision-for-remote-diagnostics-and-technical-support-for-noc-vessels

awarded GB direct award procedure

# Provision for Remote Diagnostics and Technical Support for NOC Vessels

[National Oceanography Centre](https://tendernation.io/buyers/national-oceanography-centre)

Estimated value

Not stated

Published

12 Aug 2026

Deadline

Rolling deadline

## About this tender

The contract is a service agreement with the supplier for the provision of: technical support, remote diagnostics, emergency assistance, maintenance support for the supplier specific systems onboard the RSS James Cook.

As part of the contract, the supplier will provide access to a Remote Diagnostic System which will enable to the supplier to securely connect and digitally interact with the systems on board. The interaction includes: systems monitoring, fault finding, data transfer and if possible remote corrections via the Common Remote Service Platform.

Additionally, the National Oceanography Centre will have access to a 24 hour, 7 days a week support line that will offer technical support in case of urgent requirements on board the ship. For non-urgent queries a general technical support line is available during the hours of 08:00 and 16:00 in the CET time zone.

Source

Find a Tender (UK) · Notice ocds-h6vhtk-06e2d2-2026-08-12T15:05:43+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06e2d2-2026-08-12T15:05:43+01:00)

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