Source: https://tendernation.io/opportunities/01a13be6-8495-7163-ad3f-a0821fe9e00e/contact-centre-scripting-and-diagnostics

awarded GB negotiated without publication procedure

# Contact Centre Scripting and Diagnostics

[Greensquareaccord Limited](https://tendernation.io/buyers/greensquareaccord-limited)

Estimated value

Not stated

Published

6 Aug 2026

Deadline

Rolling deadline

## About this tender

GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.

## CPV classification

Software implementation services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-06dd2c-2026-08-06T09:46:28+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06dd2c-2026-08-06T09:46:28+01:00)

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