Source: https://tendernation.io/opportunities/01a13be5-87c0-7163-9221-b692007b3477/provision-of-111-2-service pending GB open procedure Suitable for SMEs # Provision of 111-2 Service [Avon and Wiltshire Mental Health Partnership NHS trust](https://tendernation.io/buyers/avon-and-wiltshire-mental-health-partnership-nhs-trust) Estimated value £4,500,000 Published 28 Jul 2026 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP will shortly be seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. AWP are seeking to understand what interest there might be from providers and the barriers that may exist in providing these services. All documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content. Interested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course. Read full description ## CPV classification Health services Source Find a Tender (UK) · Notice ocds-h6vhtk-06d56a-2026-07-28T14:51:04+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06d56a-2026-07-28T14:51:04+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Avon and Wiltshire Mental Health Partnership NHS trust: past awards and live tenders](https://tendernation.io/buyers/avon-and-wiltshire-mental-health-partnership-nhs-trust) [Sector More Health and social work tenders](https://tendernation.io/sectors/health-social-work) ## More tenders like this [COV - Coventry Advice Services Grant 2027 · Coventry City Council · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a154e4-5d51-728e-9c2e-b0d3c880bc14/cov-coventry-advice-services-grant-2027) [Gastroenterologist services – Tähystystutkimukset (colonoskopia ja gastroskopia) SOITE · Sansia Oy · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0b15-7339-9939-1b14de6c3eb3/finland-gastroenterologist-services-tahystystutkimukset-colonoskopia-ja-gas) [Social services – Garantie d'activité départementale · Departement de L'aude - CD11 · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a15183-21a4-7316-9f81-3a2021a97638/france-social-services-garantie-dactivite-departementale) [Health and social work services – DOA.2610.3.2026. 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