Source: https://tendernation.io/opportunities/01a13be4-dd56-70dd-90b1-947d0142c480/provision-of-flexible-benefits-administration-services-and-platform Open for bids GB open procedure Suitable for SMEs # Provision of flexible Benefits Administration Services and Platform [Ofcom](https://tendernation.io/buyers/ofcom) Estimated value £350,000 Published 22 Jul 2026 Deadline 42 days left 30 Nov 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027. As a minimum, the service must deliver the following: - SCHEME ADMINISTRATION - Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January - Management of in year enrolment for new starters and life events - Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines - Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level - Communications functionality to inform colleagues on key process issues such as enrolment process - 1st line query management from colleagues and Ofcom Team within pre-agreed SLA - Build Benefit changes as and when required - Communications with members regarding workflow of benefit choices - Confirmation communication of benefit choices when confirmed - Management of pension re-enrolment on a three yearly cycle - PLATFORM - Maintenance of online benefit platform and all information held on it - Helpdesk functionality and for registration and access issues on benefit platform if not SSO - Cloud platform to enable colleagues select their benefits, and to find out information on each benefit - Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown - Provide online Total Reward Statements - Single Sign On capability - Technical specification in line with Ofcom Security Requirements - Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings. - CUSTOMER SERVICES - Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required - Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service - Proactive - Access to benefit reporting, detailed MI and analytics for Ofcom Read full description ## CPV classification Financial and insurance services Source Find a Tender (UK) · Notice ocds-h6vhtk-06d108-2026-07-22T14:49:55+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06d108-2026-07-22T14:49:55+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. 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