Source: https://tendernation.io/opportunities/01a13be4-8337-7230-bb86-f5f6ced99f12/west-northampton-baselining-and-reshaping-the-adult-social-care-front-door awarded GB open procedure Reserved for SMEs and VCSEs # West Northampton - Baselining and reshaping the adult social care ‘Front Door’ [Improvement and Development Agency for Local Government (IDeA)](https://tendernation.io/buyers/improvement-and-development-agency-for-local-government-idea) Estimated value £16,250 Published 14 Aug 2026 Deadline Closed 10 Aug 2026 ## Who can bid - Reserved for SMEs and VCSEs Only small and medium-sized enterprises and voluntary, community and social enterprises can bid, so you are not competing with large firms. [PPN 005: reserving below-threshold procurements](https://www.gov.uk/government/publications/ppn-005-reserving-below-threshold-procurements/ppn-005-guide-to-reserving-below-threshold-html) - Open to suppliers based in the UK The buyer has limited bidding to suppliers with substantive operations in this area. [PPN 005: reserving by supplier location](https://www.gov.uk/government/publications/ppn-005-reserving-below-threshold-procurements/ppn-005-guide-to-reserving-below-threshold-html) - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/reserved-for-smes-and-vcses) ## About this tender West Northamptonshire Council require support to remodel and strengthen the “front door” in an evidence informed way such that it provides an initial, primary point of contact - whether through the Contact Centre or web portal - where residents, families, or professionals first report concerns, ask for advice, or request assessments for care services in a way that focuses on enabling help, preventing or delaying the need for long-term services, and connecting people with community support and PCH is seeking a contractor to help shape this transformation work. ### This work will provide baseline information on - who is doing what and where at front door(s) now and how this is experienced; - data analysis – who is (and is not) reaching the council now – routes taken, significant cohorts based on volume and value. - opportunities to ensure an effective “front door” for West Northamptonshire residents, where prevention and strengths-based working is embedded The Contractor will be expected to bring this information together with an analysis to create a ‘baseline’ of the current situation in West Northamptonshire, and from this baseline using evidence of good practice elsewhere, identify opportunities including potential quick wins that could expand access to support/IAG and provide valuable insight and learning to inform the longer programme of change (examples may include technology solutions, staffing configurations, skills development, partnership working). As a minimum the contractor should provide a final report setting out the findings from the baseline analysis and clear recommendations. The format of reports and who they are presented to, will be decided by PCH/West Northamptonshire in discussion with the contractor as the project progresses. This may include different levels of detail/format for internal/external stakeholders Mandatory requirements; Proven experience, knowledge and skills in; - data analysis skills, - business process engineering skills and understanding, - understanding of co-production and user experience/user led design, - Experience of developing and running sessions with people who receive care and support - an understanding of councils’ responsibilities under The Care Act, - strong networks and sector experience to identify and share good practice in adult social care “front door” models and performance - ability to adapt communication (written and verbal) to a range of audiences (examples given) Incorporating examples and reference to the above requirements in your answer, please describe in no more than 900 words; - Your approach and project plan for this work. - What you see as the key risks and how you would mitigate them? - What you would view to be a good outcome of this work? CV’s may be included but will not be scored. Read full description ## CPV classification Social work and related services Source Find a Tender (UK) · Notice ocds-h6vhtk-06cf07-2026-08-14T12:52:59+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06cf07-2026-08-14T12:52:59+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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