Source: https://tendernation.io/opportunities/01a13be4-64d9-73fc-a9b4-ca2958f2683f/contact-centre-omni-channel-telephony pending GB open procedure Suitable for SMEs # Contact Centre Omni Channel Telephony [Greensquareaccord Limited](https://tendernation.io/buyers/greensquareaccord-limited) Pays 79% within 30 days Estimated value £541,667 Published 16 Jul 2026 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective forecasting, scheduling, and performance management of customer service agents. The solution will provide a reliable and efficient contact handling environment, enabling customer service agents to manage interactions across multiple channels and teams, delivering end-to-end customer contact management. The platform will be designed with scalability in mind, allowing for future expansion into a fully omni-channel solution. This will incorporate AI-driven capabilities, automation, and chatbot functionality to improve customer experience and operational efficiency. It will also support seamless movement of customers between digital and voice channels while retaining context and customer history, reducing the need for customers to repeat information. Additional capabilities based on the following phased approach, will include implementations that will promote and support, channel shift, social media integration, out-of-hours functionality, self-service via a customer portal, WhatsApp integration, and connectivity to GSA core platforms as required. ## CPV classification Telephone switchboards Telephone operator services Call centre Source Find a Tender (UK) · Notice ocds-h6vhtk-06cce6-2026-07-16T13:10:47+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06cce6-2026-07-16T13:10:47+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Greensquareaccord Limited: past awards and live tenders](https://tendernation.io/buyers/greensquareaccord-limited) [Sector More Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment) ## More tenders like this [Multimedia equipment – Erstausstattung Medientechnik CPS Dresden - PR1287546-9940 · Fraunhofer-Gesellschaft - Einkauf B12 · 29 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-7aee-70da-aebb-7f21e636a57c/germany-multimedia-equipment-erstausstattung-medientechnik-cps-dresden-pr1) [Fibre-optic materials – Fourniture d’émetteurs-récepteurs optiques (SFP Transceivers) utilisés dans le projet KM3NeT · CNRS Délégation Provence et Corse · 34 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-8083-708b-85a8-a2e4827bf193/france-fibre-optic-materials-fourniture-demetteurs-recepteurs-optiques-sfp) [Network equipment – Zajištění konektivity školy – Základní škola a Mateřská škola Krupka, Teplická 400 – opakovaná VZ · Základní škola a Mateřská škola Krupka, Teplická 400 · 30 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-617c-7058-b1a7-e3cbeed9790b/czechia-network-equipment-zajisteni-konektivity-skoly-zakladni-skola-a-mat) [Audio-visual equipment – Veranstaltungs- / Medientechnik · Kreis Steinburg · 34 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-6e64-7187-9c5b-e2105b0716d0/germany-audio-visual-equipment-veranstaltungs-medientechnik) [Network equipment – 2026-155 Subministrament d’equipament de seguretat perimetral i serveis per protegir els elements de TI hostatjats als centres de procés de dades (CPD) i equipament IOT de l’Hospital Clínic de Barcelona. · Consorci Hospital Clínic de Barcelona (HCB) · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a156a9-7f20-737a-8dc6-0789e9e53c73/spain-network-equipment-2026-155-subministrament-dequipament-de-seguretat-p) [Communications equipment – Supports de communication visuelle et événementielle pour le département de la Seine-Maritime · Département de la Seine-Maritime · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8145-726e-bfcd-35d0d93bde45/france-communications-equipment-supports-de-communication-visuelle-et-evenem)