Source: https://tendernation.io/opportunities/01a13be4-064a-7126-8540-3d25ad104b89/customer-experience-measurement-solution

closed GB restricted procedure

# Customer Experience Measurement Solution

[CalMac Ferries Limited](https://tendernation.io/buyers/calmac-ferries-limited)

Incumbent usually keeps it

Estimated value

Not stated

Published

13 Jul 2026

Deadline

Closed

13 Aug 2026

## Who can bid

- Sets up a framework

    Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years.

## About this tender

​​CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

## CPV classification

Customer survey services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-06c9a8-2026-07-13T14:45:01+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06c9a8-2026-07-13T14:45:01+01:00)

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