Source: https://tendernation.io/opportunities/01a13be3-1518-708a-89c7-c376ef21ee8c/pme-it-service-management pending GB open procedure # PME - IT Service Management [The Mayor and Commonalty and Citizens of the City of London](https://tendernation.io/buyers/the-mayor-and-commonalty-and-citizens-of-the-city-of-london) Estimated value Not stated Published 21 Jul 2026 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include: - All data and application services, including AI engines must be hosted within the UK. - Core ITSM process support, including incident, request, problem, change, release, knowledge and major incident management. - Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services. - AI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics. - Modern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook. - Workflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools. - Operational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting. Read full description ## CPV classification IT services: consulting, software development, Internet and support Information technology services Enterprise resource planning software development services Source Find a Tender (UK) · Notice ocds-h6vhtk-06c2c8-2026-07-21T10:22:32+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06c2c8-2026-07-21T10:22:32+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The Mayor and Commonalty and Citizens of the City of London: past awards and live tenders](https://tendernation.io/buyers/the-mayor-and-commonalty-and-citizens-of-the-city-of-london) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [IT services: consulting, software development, Internet and support – L-Bank - Europaweite Vergabe einer KI-gestützten Lösung zur Verarbeitung von Elterngeldanträgen und Nachweisen im Verhandlungsverfahren mit Teilnahmewettbewerb nach VgV · Landeskreditbank Baden-Württemberg - Förderbank - (L-Bank) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-95b1-7144-aa3a-6e4de7a75864/germany-it-services-consulting-software-development-internet-and-support)