Source: https://tendernation.io/opportunities/01a13be2-2d12-735e-af6b-95049891b254/review-and-redesign-of-the-front-door-to-adult-social-care-at-london-borough-o closed GB open procedure Reserved for SMEs and VCSEs # Review and redesign of the “front door” to Adult Social Care at London Borough of Hackney Council [Improvement and Development Agency for Local Government (IDeA)](https://tendernation.io/buyers/improvement-and-development-agency-for-local-government-idea) Estimated value Not stated Published 24 Jun 2026 Deadline Closed 14 Jul 2026 ## Who can bid - Reserved for SMEs and VCSEs Only small and medium-sized enterprises and voluntary, community and social enterprises can bid, so you are not competing with large firms. [PPN 005: reserving below-threshold procurements](https://www.gov.uk/government/publications/ppn-005-reserving-below-threshold-procurements/ppn-005-guide-to-reserving-below-threshold-html) - Open to suppliers based in the UK The buyer has limited bidding to suppliers with substantive operations in this area. [PPN 005: reserving by supplier location](https://www.gov.uk/government/publications/ppn-005-reserving-below-threshold-procurements/ppn-005-guide-to-reserving-below-threshold-html) - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/reserved-for-smes-and-vcses) ## About this tender PCH are seeking an experienced contractor(s) to undertake an initial phase of work to review and redesign the “front door” to Adult Social Care (ASC) at Hackney Council. The consultancy will review and assess the current (“as is”) model, identify inefficiencies and fragmentation, and propose a future-state model aligned with best practice, digital innovation, and Hackney’s strategic objectives. A Strong, professionally led response to requests for support is a requirement from the redesign. This work will be the first stage of further, longer term work to address the ‘front door’ re design. It will need to give Hackney a strong foundation and an evidence-based analysis to present back to key stakeholders, enabling them to move this work forwards The contractor will be required to undertake a full review of the present front door experience, including mapping all entry points and subsequent ‘journeys’ from that point. From this, the contractor will be required to map issues and areas of the current system that lead to poorer experiences for citizens. This can then be mapped against a further requirement of ‘best practice’ examples from comparable authorities, with a set of recommendations of how this work can be progressed to the next stage. Outcomes - A roadmap for change, that brings together all the learning and outlines key steps and risks. The final report is presented in a way that can be used to present evidence of need for change to stakeholders, showing the picture ‘as is’ and what could be achieved. Mid-point findings; this would be after Stages 1 and 2 and would be a report, presented at a meeting with PCH and Hackney. Final Reports; Report(s) encapsulating all the work undertaken and showing a possible future operating model. There may be more than one final report, as there are different audiences for the findings and so it will need to be available to suit each one. The following are MANDATORY requirements and must be demonstrated in the answer submitted. - Significant experience and insight into council’s front door functionality and operational models - Significant knowledge and experience of the technical architecture that sits behind Adult Social Care ‘front door’s’ - Experience of working alongside councils in a proactive and impactful way. Please explain, demonstrating the above within your answers, your; - Proposed project plan for this work - An outline of key risks and mitigations Word count; 900 words. CV’s can be included but will not be scored Read full description ## CPV classification Social work and related services Source Find a Tender (UK) · Notice ocds-h6vhtk-06bc16-2026-06-24T12:45:07+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06bc16-2026-06-24T12:45:07+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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