Source: https://tendernation.io/opportunities/01a13be0-1ce3-7173-8e16-5b9ebd802ebf/voice-of-the-customer-platform closed GB restricted procedure Suitable for SMEs # Voice of the Customer Platform [Affinity Water Limited](https://tendernation.io/buyers/affinity-water-limited) Estimated value £417,000 Published 3 Jun 2026 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: - Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. - Ability to access, categorise and analyse data from surveys. - Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. - High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. - Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. - Ability to plug-in for data feeds to other platforms or manually load in data. - Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. - AI functionality to interrogate system and answer user specific questions, with quantification of results. - Ability to export through Secure File Transfer Protocol (SFTP). - Ability to access online training and training library. - Ability to capture the voice of our colleagues through feedback. Read full description ## CPV classification Customer survey services Source Find a Tender (UK) · Notice ocds-h6vhtk-06ab5f-2026-06-03T09:04:06+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06ab5f-2026-06-03T09:04:06+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Affinity Water Limited: past awards and live tenders](https://tendernation.io/buyers/affinity-water-limited) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Graphic design services – MAGAZINE DES PAYS DE LA LOIRE - LOT1 MISE EN PAGE · Région des Pays de la Loire · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-cd94-7139-b774-287bdb24987c/france-graphic-design-services-magazine-des-pays-de-la-loire-lot1-mise-en)