Source: https://tendernation.io/opportunities/01a13bdf-5bfc-7382-b8be-ae3e896162c1/integrated-contact-centre-technical-infrastructure-migration-design-and-buil pending GB open procedure Suitable for SMEs # Integrated Contact Centre - Technical Infrastructure Migration - Design and Build [North West Ambulance Service NHS Trust](https://tendernation.io/buyers/north-west-ambulance-service-nhs-trust) Estimated value £25,000,000 Published 22 May 2026 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Trust is embarking on a programme as part of its ICC strategy, which will result in the ICC having one of the largest Control Rooms within in the Ambulance Service sector in the country, in terms of available operator positions. The scale and complexity of this delivery should not be underestimated. It is crucial to understand that a control room is not the same as an office fit-out; although there can be some overlap, an office fit-out is a broader term covering the process of designing and refurbishing an entire office space to meet specific business needs, whereas a control room is a specialised, dedicated area within a facility designed for managing critical operations. It involves complex technology integration and requires a full-scale, resilient model for critical infrastructure and systems. The design and functionality of a control room are specific and require specialised expertise, with distinct priorities and design considerations. Complex control room systems, infrastructure and construction demand specialist expertise to ensure functionality, security, and resilience is delivered, is a key requirement for this project. ## CPV classification Building construction work Source Find a Tender (UK) · Notice ocds-h6vhtk-06a113-2026-05-22T12:58:47+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06a113-2026-05-22T12:58:47+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile North West Ambulance Service NHS Trust: past awards and live tenders](https://tendernation.io/buyers/north-west-ambulance-service-nhs-trust) [Sector More Construction work tenders](https://tendernation.io/sectors/construction-work) ## More tenders like this [Bannister Sports Centre Athletic Track Soft Market Testing Exercise · Harrow Council · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a1540d-d9e4-71cb-ad57-1603e9042fec/bannister-sports-centre-athletic-track-soft-market-testing-exercise) [Building Minor Works · Derbyshire Support and Facilities Services Limited · 26 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a15408-9087-7003-bd47-df7bc19d7ff7/building-minor-works) [DGT Helipad Design and Construction · Dartford and Gravesham NHS Trust · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-969e-7140-a307-fe72fa7128be/dgt-helipad-design-and-construction) [Boiler Replacement Programme · Derbyshire Support and Facilities Services Limited · 26 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a15408-9933-7015-97a0-37aa8d57c009/boiler-replacement-programme) [Construction of the Chiropractic Car Park, Treforest Campus · University of South Wales · 39 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a15408-a995-70e5-b8b1-7c6a14e2e878/construction-of-the-chiropractic-car-park-treforest-campus) [Boiler chemical and Softener Services · Maidstone and Tunbridge Wells NHS Trust · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1539a-d092-736b-88d2-6bdc251cddb6/boiler-chemical-and-softener-services)