Source: https://tendernation.io/opportunities/01a13bde-86ac-704e-901f-1a4979b17081/procurement-for-microsoft-teams-voice-omnichannel-contact-centre-solution closed GB restricted procedure Suitable for SMEs # Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution [Habinteg Housing Association Limited](https://tendernation.io/buyers/habinteg-housing-association-limited) Estimated value £291,667 Published 7 Jul 2026 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: - 139 internal staff users (Teams Voice) who work across the UK. - 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported. ## CPV classification Telecommunications services Source Find a Tender (UK) · Notice ocds-h6vhtk-069a02-2026-07-07T10:42:00+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-069a02-2026-07-07T10:42:00+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Habinteg Housing Association Limited: past awards and live tenders](https://tendernation.io/buyers/habinteg-housing-association-limited) [Sector More Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services) ## More tenders like this [Post Office Branch - Porthleven · Post Office Limited · 87 days left · 13 Jan 2027](https://tendernation.io/opportunities/01a15476-5f26-7105-9baf-83f6228041ef/post-office-branch-porthleven) [Post Office Branch - Newlyn · Post Office Limited · 87 days left · 13 Jan 2027](https://tendernation.io/opportunities/01a15476-5f73-73e7-863c-621698162391/post-office-branch-newlyn) [Post Office Branch - Brabazon Road · Post Office Limited · 7 days left · 25 Oct 2026](https://tendernation.io/opportunities/01a15476-5fc3-71dc-b775-e86e4d62cd65/post-office-branch-brabazon-road) [Postal and telecommunications services – Usługi pocztowe · Kasa Rolniczego Ubezpieczenia Społecznego · 17 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a15183-66c5-716c-a153-f4e0d2c3f2c9/poland-postal-and-telecommunications-services-uslugi-pocztowe) [Postal services related to parcels – Accord-Cadre pour le transport de documents et colis de moins de 30kg en express · EDF SA · 32 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-6693-737e-ba6c-c2746f617690/france-postal-services-related-to-parcels-accord-cadre-pour-le-transport-de) [Postal services related to newspapers and periodicals – Procurement of newspaper distribution · Ministry of Transport · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-66f7-7002-b14b-7bfe728ca49a/norway-postal-services-related-to-newspapers-and-periodicals-procurement-of)