Source: https://tendernation.io/opportunities/01a13bdd-1cc0-709b-a40b-772fc3c29e0f/level-2-helpdesk-support [Skip to main content](#main-content) awardedGBrestricted procedure # Level 2 Helpdesk Support [NS&I](https://tendernation.io/buyers/nsi) Estimated value £1,916,067 Published 18 Sept 2026 Deadline Rolling deadline ## About this tender As NS&I's operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level 2 Helpdesk service. A new supplier is required to ensure NS&I can ensure and support technical expertise across multiple suppliers and services, maintain incident resolution timescales, support complex end-to-end service stability, and has a support model that can scale in line with future service demands. To meet this need, the new supplier will be required to deliver a Level 2 Helpdesk service in line with agreed service levels. The supplier must operate through NS&I's ServiceNow platform, maintain BPSS cleared staff with financial records check, deliver support during business hours, and comply with NS&I's security, standards, and ISO requirements. The service will also include structured performance reporting and a sustained commitment to continuous service improvement. The types of incidents that the helpdesk may manage include: managing the triage of tickets including problem, request and incident between our strategic suppliers in relation to a Mobile App, integration infrastructure layers, customer IDAM, Federated IDAM etc currently. There is an expectation that under the transformation project this list will grow. At a later date, NS&I may wish to add NS&I staff as users of the helpdesk. ## CPV classification Helpdesk and support services Source Find a Tender (UK) · Notice ocds-h6vhtk-0690fc-2026-09-18T14:43:20+01:00 [View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0690fc-2026-09-18T14:43:20+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileNS&I: past awards and live tenders](https://tendernation.io/buyers/nsi)[SectorMore IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request Borough of Telford & Wrekin 9 days left 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request)[Application service providers – Zakup i wdrożenie systemu finansowo-księgowego Bankowy Fundusz Gwarancyjny 59 days left 15 Dec 2026](https://tendernation.io/opportunities/01a1420f-ff2b-7194-a263-f2f8d4200093/poland-application-service-providers-zakup-i-wdrozenie-systemu-finansowo-ksi)[IT services: consulting, software development, Internet and support – System för schema och bemanning Norbergs kommun 11 days left 27 Oct 2026](https://tendernation.io/opportunities/01a14210-018b-700e-b579-75bfe94c60a7/sweden-it-services-consulting-software-development-internet-and-support-s)[IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening Stichting TWijs 38 days left 24 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe6a-7260-a422-f753c49297e2/netherlands-it-services-consulting-software-development-internet-and-suppor)[IT services: consulting, software development, Internet and support – EU aanbesteding Applicatie schuldhulpverlening Gemeente Helmond 19 days left 5 Nov 2026](https://tendernation.io/opportunities/01a1420f-fc91-72ad-925c-d039c10b909c/netherlands-it-services-consulting-software-development-internet-and-suppor)[Project management consultancy services – Επιλογή Συμβούλου στο πλαίσιο του Έργου “Ενεργοποίηση προκαταβολής/επιχορήγησης και επιτάχυνσης πληρωμών δικαιούχων από την Κακοκαιρία Daniel σε Αγροτικές/Κτηνοτροφικές Εκμεταλλεύσεις και Πληγείσες Επιχειρήσεις της Περιφέρειας Θεσσαλίας” Ελληνική Εταιρεία Συμμετοχών και Περιουσίας Α.Ε. (ΕΕΣΥΠ Α.Ε.) 3 days left 20 Oct 2026](https://tendernation.io/opportunities/01a14210-0204-70a7-a8a0-51d8e3aecf19/greece-project-management-consultancy-services-epiloghi-simvouloy-sto-plaisio)