Source: https://tendernation.io/opportunities/01a13bdb-c3fe-73ac-ac3e-8eedce05b05c/crm-system [Skip to main content](#main-content) pendingGBopen procedureSuitable for SMEs # CRM System [The Community Housing Group Ltd](https://tendernation.io/buyers/the-community-housing-group-ltd) Estimated value Not stated Published 17 Apr 2026 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender Community Housing are looking to implement an effective customer to include: - Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call. - Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser. - Case Management enabling clear lines of task ownership which can be followed internally, via CRM, or externally, by customer using the Customer Portal. - All internal based systems above should enable our remote workforce to apply updates on the go without the need to return to an office base to complete paperwork. - Integrations between all of the core systems for Community Housing to enable a single view of the customer and their journey is a must. These integrations will need to be able to retrieve the required data as well as applying data changes to all required systems. ## CPV classification Customer Relation Management software packageCustomer Relation Management software development services Source Find a Tender (UK) · Notice ocds-h6vhtk-06856c-2026-04-17T14:28:48+01:00 [View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06856c-2026-04-17T14:28:48+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileThe Community Housing Group Ltd: past awards and live tenders](https://tendernation.io/buyers/the-community-housing-group-ltd)[SectorMore Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System Herefordshire Council 28 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system)[Fleet Management System North East Derbyshire District Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system)[The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider South Yorkshire Mayoral Combined Authority 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl)[Software package and information systems – UEM OSS/MPC Dataport AöR 9 days left 26 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff26-70c5-b28c-5fc6d67ab499/germany-software-package-and-information-systems-uem-ossmpc)[Medical software package – Zakup oprogramowania do zarządzania Zakładem Patomorfologii Katowickiego Centrum Onkologii Katowickie Centrum Onkologii 6 days left 23 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff10-711e-b196-4735827541f2/poland-medical-software-package-zakup-oprogramowania-do-zarzadzania-zakladem)[Software package and information systems – mixto de suministro suscripción Plataforma tecnológica de gestión de contenidos para gestión centralizada portales y páginas web para la Red Provincial de Comunicaciones de la Diputación de Almería, en modalidad de SAAS, con hosting y mantenimiento Junta de Gobierno de la Diputación Provincial de Almería 28 days left 13 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe17-71a2-baf7-3a729fddc417/spain-software-package-and-information-systems-mixto-de-suministro-suscripci)