Source: https://tendernation.io/opportunities/01a13bda-e255-710b-8c28-988f382e9963/support-to-deliver-a-focused-operational-review-long-term-care-support-servic closed GB open procedure Reserved for SMEs and VCSEs # Support to deliver a focused, operational review-Long-Term Care & Support Service in Medway Council [Improvement and Development Agency for Local Government (IDeA)](https://tendernation.io/buyers/improvement-and-development-agency-for-local-government-idea) Estimated value Not stated Published 9 Apr 2026 Deadline Closed 29 Apr 2026 ## Who can bid - Reserved for SMEs and VCSEs Only small and medium-sized enterprises and voluntary, community and social enterprises can bid, so you are not competing with large firms. [PPN 005: reserving below-threshold procurements](https://www.gov.uk/government/publications/ppn-005-reserving-below-threshold-procurements/ppn-005-guide-to-reserving-below-threshold-html) - Open to suppliers based in the UK The buyer has limited bidding to suppliers with substantive operations in this area. [PPN 005: reserving by supplier location](https://www.gov.uk/government/publications/ppn-005-reserving-below-threshold-procurements/ppn-005-guide-to-reserving-below-threshold-html) - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/reserved-for-smes-and-vcses) ## About this tender PCH wish to procure an operational review of the Long-term care and Support Service on behalf of Medway council to enable - A clear understanding of why the large backlog of reviews persists (further described below) - Evidence-based options to restore compliance and performance and variability of experience - A realistic plan to reduce the backlog at pace - Improved workforce deployment and operational grip - Reduced statutory and regulatory risk This work aims to provide an understanding of the issues causing the backlog, a number of options for improving the situation and reduce the risk of Statutory non-compliance and poor experiences of residents of Medway. We require an experienced contractor that can work alongside Medway’s Leadership and PCH to develop and deliver a focused, time-limited operational review of the Long-Term Care & Support Service Outputs. There will be a mid-point report, which will alert Medway to any early findings. In addition, there will be a final report (in a format to be agreed with Medway and PCH) that will cover: - An evidence based and detailed assessment of the root causes of backlogs - An assessment of workforce deployment and whether it could be improved - An assessment of whether management oversight is sufficient and how it can be improved - A rigorous testing of current plans to address the backlogs and their likelihood to succeed (including the impact and risk of transferring staff to the Targeted Review Team) - An assessment of statutory and regulatory risk (including DOLS) - A set of recommendations that bring together findings and maps out a proposed plan. You will need to demonstrate with evidence that you meet the below mandatory criteria. - Senior level experience of adult social care - Previous relevant experience and understanding of statutory guidance and regulations in adult social care that are relevant to this task - Previous relevant experience of data analysis, process flow and causal analysis within a similar environment and task In less than 600 words please describe, with examples, how you would: - Devise the methodology for this task - Present the outline methodology including what you believe to be the key issues and risks - Describe how you would present a final report that was of immediate use to Medway (what aspects would be essential and how might you do this?) Your tender documents along with other completed documents as requested in the ITT will need to be submitted on the Panacea procurement portal before the closure date. Read full description ## CPV classification Social work and related services Source Find a Tender (UK) · Notice ocds-h6vhtk-067e7f-2026-04-09T09:28:59+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-067e7f-2026-04-09T09:28:59+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Improvement and Development Agency for Local Government (IDeA): past awards and live tenders](https://tendernation.io/buyers/improvement-and-development-agency-for-local-government-idea) [Sector More Health and social work tenders](https://tendernation.io/sectors/health-social-work) ## More tenders like this [COV - Coventry Advice Services Grant 2027 · Coventry City Council · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a154e4-5d51-728e-9c2e-b0d3c880bc14/cov-coventry-advice-services-grant-2027) [Gastroenterologist services – Tähystystutkimukset (colonoskopia ja gastroskopia) SOITE · Sansia Oy · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0b15-7339-9939-1b14de6c3eb3/finland-gastroenterologist-services-tahystystutkimukset-colonoskopia-ja-gas) [Social services – Garantie d'activité départementale · Departement de L'aude - CD11 · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a15183-21a4-7316-9f81-3a2021a97638/france-social-services-garantie-dactivite-departementale) [Health and social work services – DOA.2610.3.2026. Świadczenie usług opiekuńczych na rzecz mieszkanców Legnicy · Gmina Legnica · 14 days left · 2 Nov 2026](https://tendernation.io/opportunities/01a15183-6631-72be-8950-1447bd5131bd/poland-health-and-social-work-services-doa261032026-swiadczenie-uslug-op) [Ambulance services – Contratación de servicios de transporte sanitario terrestre mediante ambulancias Clase A Tipo B y Tipo C para las zonas de La Gomera, El Hierro, La Palma, Fuerteventura y Lanzarote. · Gerencia de Gestión de Servicios para la Salud y Seguridad en Canarias, S.A. · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-ced3-712b-ad8d-dc313d6b63e4/spain-ambulance-services-contratacion-de-servicios-de-transporte-sanitario-t) [Social work services with accommodation – servizio DI gestione DI DUE comunità alloggio DI BASE PER persone CON patologia psichiatrica seguite DAL DSM dell’azienda ULSS 8 berica · Azienda ULSS n. 8 Berica · 39 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a15183-94d4-735d-bc39-2d8b65976651/italy-social-work-services-with-accommodation-servizio-di-gestione-di-due-co)