Source: https://tendernation.io/opportunities/01a13bda-30ac-7210-a87b-47469080b60a/provision-of-an-it-service-management-itsm-solution awarded GB open procedure Suitable for SMEs # Provision of an IT Service Management (ITSM) Solution [Northern Ireland Assembly Commission](https://tendernation.io/buyers/northern-ireland-assembly-commission) Estimated value £419,000 Published 28 Jul 2026 Deadline Closed 28 Apr 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: - Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. - Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. - Streamline service delivery through automation and integrated workflows. - Improve organisational resilience via knowledge base development and smarter incident management. - Offer real-time reporting and analytics for improved decision-making. - Enable accurate, organisation-wide asset visibility and control. - Ensure change control policies and procedures are adhered to, with improved governance and documentation. ## CPV classification Industry specific software package Analytical, scientific, mathematical or forecasting software package Sales, marketing and business intelligence software package Miscellaneous software package and computer systems Information technology services Software-related services Source Find a Tender (UK) · Notice ocds-h6vhtk-0677f9-2026-07-28T13:53:33+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0677f9-2026-07-28T13:53:33+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Northern Ireland Assembly Commission: past awards and live tenders](https://tendernation.io/buyers/northern-ireland-assembly-commission) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Preliminary Market Engagement - Corporate Enterprise Resource Planning (ERP) · North East Lincolnshire Borough Council · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15410-bf5e-72d1-8225-fbabeaba595f/preliminary-market-engagement-corporate-enterprise-resource-planning-erp) [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 2 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Software package and information systems – Datenerfassungssystem · Dataport AöR · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem)