Source: https://tendernation.io/opportunities/01a13bd8-af2a-7268-9c28-2935bc947093/call-handling-services awarded GB direct award procedure # Call Handling Services [Northern Gas Networks Limited](https://tendernation.io/buyers/northern-gas-networks-limited) Estimated value Not stated Published 16 Mar 2026 Deadline Rolling deadline ## About this tender A dedicated, 24/7 emergency call service that receives, classifies, and manages reports of suspected gas leaks, ensuring rapid response and public safety. National Gas Emergency Service Cadent operates the National Gas Emergency Service, which is available 24 hours a day, 365 days a year. The call handling contract ensures that any reports of gas escapes are immediately received and processed. Safety & Compliance Handling gas escape calls is a legal requirement under the Gas Safety (Management) Regulations 1996 (GS(M)R). The contract ensures Cadent meets its obligations by collecting essential information (location, reporter details, control valve status, etc.) and passing it to engineers for immediate action. ### Rapid Response Coordination Once a call is classified as a gas escape, Cadent dispatches engineers to isolate the supply at the Emergency Control Valve (ECV) and make the property safe. The call handling contract ensures this process begins without delay. 5 year contract £5,870,080 ex VAT Source Find a Tender (UK) · Notice ocds-h6vhtk-066b69-2026-03-16T16:17:49Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-066b69-2026-03-16T16:17:49Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Northern Gas Networks Limited: past awards and live tenders](https://tendernation.io/buyers/northern-gas-networks-limited) ## More tenders like this [Bannister Sports Centre Athletic Track Soft Market Testing Exercise · Harrow Council · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a1540d-d9e4-71cb-ad57-1603e9042fec/bannister-sports-centre-athletic-track-soft-market-testing-exercise) [Preliminary Market Engagement - Corporate Enterprise Resource Planning (ERP) · North East Lincolnshire Borough Council · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15410-bf5e-72d1-8225-fbabeaba595f/preliminary-market-engagement-corporate-enterprise-resource-planning-erp) [Building Minor Works · Derbyshire Support and Facilities Services Limited · 26 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a15408-9087-7003-bd47-df7bc19d7ff7/building-minor-works) [Oakham Town Centre Flower Displays · Oakham Town Council · 8 days left · 27 Oct 2026](https://tendernation.io/opportunities/01a15408-9125-71df-b9f9-41f15d801548/oakham-town-centre-flower-displays) [Housing Site Identification, Landowner Engagement and Consultancy Services. · Chelmsford City Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-95e0-7222-9afc-7a4eb92afb30/housing-site-identification-landowner-engagement-and-consultancy-services) [DGT Helipad Design and Construction · Dartford and Gravesham NHS Trust · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-969e-7140-a307-fe72fa7128be/dgt-helipad-design-and-construction)