Source: https://tendernation.io/opportunities/01a13bd7-d907-700d-b354-2d7dde0a7cf4/fw-services-partnership-customer-support-multi-site-0328 awarded GB restricted procedure # FW Services- Partnership Customer Support- Multi Site 0328 [Scottish Hydro Electric Power Distribution plc](https://tendernation.io/buyers/scottish-hydro-electric-power-distribution-plc) Estimated value Not stated Published 19 Jun 2026 Deadline Rolling deadline ## Who can bid - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. ## About this tender Tender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030. SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty. As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; - Promotion of Priority Services across both our licence areas - Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. - Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. - Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty ### Aim To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty. ### Scope The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances. This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas. Read full description ## CPV classification Call centre Provision of services to the community Source Find a Tender (UK) · Notice ocds-h6vhtk-06656d-2026-06-19T10:26:09+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-06656d-2026-06-19T10:26:09+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Scottish Hydro Electric Power Distribution plc: past awards and live tenders](https://tendernation.io/buyers/scottish-hydro-electric-power-distribution-plc) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Social Housing Emerging Disrupters 6 · Procurement for Housing · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a154e4-4909-7303-a67f-9c3bff3eb4d8/social-housing-emerging-disrupters-6) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge)