Source: https://tendernation.io/opportunities/01a13bd7-90dd-7281-b36b-ac571be04dd5/mitel-software-and-maintenance

awarded GB negotiated without publication procedure

# Mitel Software and Maintenance

[Cardiff and Vale University Health Board](https://tendernation.io/buyers/cardiff-and-vale-university-health-board)

Often single bidder

Estimated value

Not stated

Published

5 Mar 2026

Deadline

Rolling deadline

## About this tender

This agreement covers the maintenance and support of the

### Wales Genomic Health Centre’s Mitel MiVoice MXOne

telephony system, including approximately 300 extensions,

a virtual MXOne server, an AudioCodes Session Border

### Controller, and an onsite media gateway. The contract

ensures continuity of essential NHS telephony services

through a resilient 24/7 support model, guaranteed

response and fix times, comprehensive system

documentation, cybersecurity assurances, structured

escalation processes, and detailed reporting. The

agreement is to be awarded via the RM6116 Lot 4b

framework (Wavenet – SO320), providing a fully compliant

and efficient route to secure a specialist supplier with the

required technical expertise to maintain and support the

current telephony infrastructure

## CPV classification

Software package and information systems

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0662ea-2026-03-05T12:06:23Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0662ea-2026-03-05T12:06:23Z)

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