Source: https://tendernation.io/opportunities/01a13bd6-1b94-723f-b01f-071c84e4a75e/nptc-telephone-systems

pending GB open procedure Suitable for SMEs

# NPTC - Telephone Systems

[NPTC Group of Colleges](https://tendernation.io/buyers/nptc-group-of-colleges)

Estimated value

£400,000

Published

19 Feb 2026

Deadline

Rolling deadline

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations

Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.

### Please respond by the 06 March 2026

The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.

AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables.

The NPTC are seeking to publish a competitive tender for a Telephone System Contract. NPTC would like to conduct a questionnaire survey.

## CPV classification

Installation services of communications equipment Communications system maintenance services Desktop communications software development services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0657ca-2026-02-19T10:18:07Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0657ca-2026-02-19T10:18:07Z)

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