Source: https://tendernation.io/opportunities/01a13bd4-4f04-7298-87e3-72a8fe6408c9/itsm-toolset

awarded GB negotiated without publication procedure

# ITSM Toolset

[London Borough of Harrow](https://tendernation.io/buyers/london-borough-of-harrow)

Estimated value

Not stated

Published

3 Feb 2026

Deadline

Rolling deadline

## About this tender

IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management). Management Information for reporting and performance management purposes. The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged.

2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0615eb-2026-02-03T18:15:36Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0615eb-2026-02-03T18:15:36Z)

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