Source: https://tendernation.io/opportunities/01a13bd2-d8dd-7094-b1db-f7dfeb6dfbd3/telephony-modernisation-subscription-based-model [Skip to main content](#main-content) awardedGBnegotiated without publication procedure # Telephony Modernisation Subscription Based Model [NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)](https://tendernation.io/buyers/nhs-wales-shared-services-partnership-procurement-services-hosted-by-velindre-university-nhs-trust) Estimated value Not stated Published 21 Jan 2026 Deadline Rolling deadline ## About this tender Hywel Dda University Health Board (HDUHB) have awarded a contract to replace their existing on-premises and cloud legacy model for telephony modernisation and award a new subscription-based agreement with the same provider, Maintel Europe Limited. The requirement is utilised to support the Mitel phone systems used throughout the Health Board; Digital Services are 75% of the way through a project to modernise this telecommunications infrastructure and move away from legacy Mitel and Philips phone systems to a new cloud hosted environment that will host the cloud version Mitel phone system. This solution has arisen due to several limitations with the current agreement: - The inability to monitor and use diagnostic tools to assess voice quality issues immediately and retrospectively, or to assess calling capacity to ensure we are not paying for too many telephone lines, - The telecommunications environment is being changed and any changes to this environment will incur additional costs and will raise the support costs for the environment. One of the key areas of change is that of profiling staff as to whether they need a physical phone on the desk or a phone on their digital device, - The current model only includes 1,000 Enterprise and 5,000 Entry level licences. The subscription-based model allows Digital Services to address all the concerns above as all licences will be Enterprise level, meaning all 6,000 phones will be able to be used as Softphones. Read full description ## CPV classification Telecommunication services except telephone and data transmission servicesTelecommunications services Source Find a Tender (UK) ยท Notice ocds-h6vhtk-060b25-2026-01-21T13:56:24Z [View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-060b25-2026-01-21T13:56:24Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileNHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust): past awards and live tenders](https://tendernation.io/buyers/nhs-wales-shared-services-partnership-procurement-services-hosted-by-velindre-university-nhs-trust)[SectorMore Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services) ## More tenders like this [Post Office Branch - Eastfield Side Post Office Limited 10 days left 27 Oct 2026](https://tendernation.io/opportunities/01a145df-113b-707b-bbfc-9beab9c89fbd/post-office-branch-eastfield-side)[Post Office Branch - Edisford Road Post Office Limited 10 days left 27 Oct 2026](https://tendernation.io/opportunities/01a145df-11fb-732c-93ee-9147c6085991/post-office-branch-edisford-road)[Post Office Branch - Calllow End Post Office Limited 40 days left 26 Nov 2026](https://tendernation.io/opportunities/01a145df-1263-702f-854c-931ed0de61f4/post-office-branch-calllow-end)[Post Office Branch - Stonehaven Post Office Limited 81 days left 6 Jan 2027](https://tendernation.io/opportunities/01a145df-128f-706f-94e2-b1d33db0d977/post-office-branch-stonehaven)[Post Office Branch - Three Bridges Road Post Office Limited 12 days left 29 Oct 2026](https://tendernation.io/opportunities/01a14571-328c-71ed-96ae-35448fd284f3/post-office-branch-three-bridges-road)[Post Office Branch - Ruabon Post Office Limited 90 days left 15 Jan 2027](https://tendernation.io/opportunities/01a14571-3431-71aa-b54d-ce43aa39844c/post-office-branch-ruabon)