Source: https://tendernation.io/opportunities/01a13bd2-7f04-73cc-a9a0-47055974e322/customer-journey-mapping-project

awarded GB restricted procedure

# Customer Journey Mapping Project

[The Swaythling Housing Society Ltd (Trading as Abri)](https://tendernation.io/buyers/the-swaythling-housing-society-ltd-trading-as-abri)

Estimated value

Not stated

Published

27 Apr 2026

Deadline

Closed

13 Feb 2026

## About this tender

In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need.

A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.

## CPV classification

Systems and technical consultancy services Business analysis consultancy services Project management consultancy services Business development consultancy services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0608e3-2026-04-27T15:34:27+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0608e3-2026-04-27T15:34:27+01:00)

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[Buyer profile The Swaythling Housing Society Ltd (Trading as Abri): past awards and live tenders](https://tendernation.io/buyers/the-swaythling-housing-society-ltd-trading-as-abri) [Sector More IT services tenders](https://tendernation.io/sectors/it-services)

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