Source: https://tendernation.io/opportunities/01a13bd2-7287-7012-963a-2ab634309c4f/jhg-the-provision-of-customer-satisfaction-surveys closed GB open procedure Suitable for SMEs # JHG - The Provision of Customer Satisfaction Surveys [Jigsaw Homes Group](https://tendernation.io/buyers/jigsaw-homes-group) Estimated value £96,000 Published 16 Jan 2026 Deadline Closed 14 Feb 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Jigsaw Homes Group Limited is inviting tenders to undertake, collate and analyse customer satisfaction surveys for the entirety of its stock areas. We invite tenders for the options set out below. The options are supported by relevant appendices to understand the requirements for each option. In any submission, you should clearly indicate which option your tender submission is for. ### OPTION A Transactional customer satisfaction surveys. ### OPTION B The Regulator of Social Housing’s (RSH) Tenant Satisfaction Measures (perception survey). ### OPTION C Transactional customer satisfaction surveys and the Regulator of Social Housing’s (RSH) Tenant Satisfaction Measures (perception survey). 1.2 Scope of Work/Procurement Objectives Jigsaw aims to appoint a supplier to provide transactional and/or perception customer satisfaction surveys function. We want to work collaboratively to ensure: - Customers can provide feedback quickly and easily in their preferred communication method. - The Group is able to: - obtain a sufficient sample to support validation. - utilise data to support organisational priorities and key performance indicators. - utilise data insights from customer satisfaction feedback including linking to demographics data. ## CPV classification Customer satisfaction survey Source Find a Tender (UK) · Notice ocds-h6vhtk-060811-2026-01-16T16:44:35Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-060811-2026-01-16T16:44:35Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Jigsaw Homes Group: past awards and live tenders](https://tendernation.io/buyers/jigsaw-homes-group) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Guard services – Élőerős őrzés-védelmi szolgáltatás nyújtása 2027 · Jósa András Múzeum · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-f5b7-731d-af9f-b33205ef5a66/hungary-guard-services-eloeros-orzes-vedelmi-szolgaltatas-nyujtasa-2027) [Printing and distribution services – impression, façonnage, MISE SOUS PLI et routage de supports de communication POUR LES services DU departement de lot-et-garonne - 4 lots · Conseil Départemental du Lot-et-Garonne · 45 days left · 3 Dec 2026](https://tendernation.io/opportunities/01a156a9-6342-737e-9c91-e518c28582e6/france-printing-and-distribution-services-impression-faconnage-mise-sous-p) [Staff development services – Chefscoachning · Kriminalvården · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-98d2-71d0-bc35-e30ecdc9f40f/sweden-staff-development-services-chefscoachning) [Recruitment services – Upphandling avseende Rekryteringstjänster för koncernen Almi AB med dotterbolag · Almi AB · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-ae74-7220-9c41-43336fb80bd5/sweden-recruitment-services-upphandling-avseende-rekryteringstjanster-for-ko) [Evaluation consultancy services – Achiziția de Servicii de evaluare a Strategiei Naționale de Specializare Inteligentă (SNCISI) 2022-2027 precum și a Planului Național de Cercetare Dezvoltare și Inovare 2022-2027 (PNCDI IV) · Autoritatea Nationala pentru Cercetare · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-ff29-70e9-8ce7-e1917b432c09/romania-evaluation-consultancy-services-achizitia-de-servicii-de-evaluare-a) [Advertising and marketing services – Personalmarketingagentur\_Stellenanzeigen · Berliner Feuerwehr · 31 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-6347-72f7-8491-b98e903a3ff7/germany-advertising-and-marketing-services-personalmarketingagentur-stellena)