Source: https://tendernation.io/opportunities/01a13bd0-10ab-727d-8f46-5e85df99ebe8/uk-power-networks-customer-vulnerability-enduring-partnerships awarded GB open procedure Suitable for SMEs # UK Power Networks Customer Vulnerability Enduring Partnerships [UK Power Networks (Operations) Limited](https://tendernation.io/buyers/uk-power-networks-operations-limited) Estimated value £3,397,000 Published 9 Mar 2026 Deadline Closed 12 Dec 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of £10.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%. UK Power Networks are looking for trusted partners with a focus on Consumer Vulnerability support services. We require partners who can work with the UK Power Networks' Customer Vulnerability team to target specific activities or groups of customers, as identified through data analysis. Projects will be expected to comprise of services that provide targeted support to fuel poor customers, and which deliver against our targets. These services should include: - Non-in-depth advice - In-depth advice to customers who may be in or at risk of being in fuel poverty - Wider and more enduring support Total Value (estimated) excluding VAT: £4,963,785 ## CPV classification Provision of services to the community Customer services Customer-care services Community action programme Other community, social and personal services Source Find a Tender (UK) · Notice ocds-h6vhtk-05df6b-2026-03-09T13:42:14Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05df6b-2026-03-09T13:42:14Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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