Source: https://tendernation.io/opportunities/01a13bcf-5692-70f4-8140-db8656c19826/consumer-focused-smart-metering-journeys awarded GB open procedure Suitable for SMEs # Consumer focused smart metering journeys [Consumer Council for Water](https://tendernation.io/buyers/consumer-council-for-water) Open field Estimated value £80,000 Published 13 Feb 2026 Deadline Closed 24 Oct 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender CCW wishes to appoint a market research agency to provide qualitative and potentially quantitative research services to: Understand experiences of the household customer journey to smart metering for different household segments Understand what an ideal journey would look like for different segments Within the journey, consider the delivery of the smart metering process itself, including, but not limited to: information provision (what, when and how) and practical support for consumers such as help for low-income households water saving advice awareness of supply pipe responsibility and water company leakage policies. Explore awareness of the context in which universal metering schemes are currently happening, and identify what consumers see as legitimate reasons for rolling out smart metering programmes (e.g. water resources/environmental drought, cost of different ways of ensuring there is sufficient water for now and the long term) At high-level gauge consumer sentiment to the potential to use variable tariffs to help manage water use at peak times of day and in the summer. The research will mainly be with household water bill-payers in England and Wales, in areas which reflects a mix of water companies, and water resource contexts. For some research objectives it may be appropriate, where meaningful, to include future bill-payers ## CPV classification Research services Market research services Social research services Source Find a Tender (UK) · Notice ocds-h6vhtk-05a90f-2026-02-13T11:43:46Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05a90f-2026-02-13T11:43:46Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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