Source: https://tendernation.io/opportunities/01a13bcf-0a27-73bc-839e-2696856ca7b3/user-perception-survey awarded GB open procedure Suitable for SMEs # User Perception Survey [NPL Management Limited](https://tendernation.io/buyers/npl-management-limited) Estimated value £65,000 Published 18 Feb 2026 Deadline Closed 3 Oct 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL. ### Pilot Survey Develop and administer a pilot questionnaire to test quality, clarity, and response rates. Analyse pilot data and provide recommendations for improvements. Participate in a gate review to assess data quality and return rates before proceeding to the main survey. ### Main Survey Implement the revised questionnaire following the pilot review. Collect and analyse responses to generate quantifiable metrics. Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness. Provide actionable insights for continuous improvement. Supply Requirements: Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR. Supplier must provide project management, data analysis, and reporting services. All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports). ## CPV classification Laboratory, optical and precision equipments (excl. glasses) Business services: law, marketing, consulting, recruitment, printing and security Source Find a Tender (UK) · Notice ocds-h6vhtk-059d28-2026-02-18T15:51:34Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-059d28-2026-02-18T15:51:34Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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