Source: https://tendernation.io/opportunities/01a13bce-d83e-7267-87a1-b5771599e0ec/financial-inclusion-service

awarded GB open procedure Suitable for SMEs

# Financial Inclusion Service

[London & Quadrant Housing Trust](https://tendernation.io/buyers/london-quadrant-housing-trust)

Estimated value

£3,600,000

Published

26 Aug 2026

Deadline

Closed

1 Jun 2026

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide:

- Triage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually
- Provision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover

## CPV classification

Financial consultancy services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-059480-2026-08-26T12:29:59+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-059480-2026-08-26T12:29:59+01:00)

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[Buyer profile London & Quadrant Housing Trust: past awards and live tenders](https://tendernation.io/buyers/london-quadrant-housing-trust) [Sector More Financial & insurance services tenders](https://tendernation.io/sectors/financial-insurance-services)

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