Source: https://tendernation.io/opportunities/01a13bce-68a7-70d7-911b-63fafa4b3628/customer-research-services-framework awarded GB open procedure Suitable for SMEs # Customer Research Services Framework [Southern Water Services Limited](https://tendernation.io/buyers/southern-water-services-limited) Estimated value £4,500,000 Published 4 Aug 2026 Deadline Closed 5 May 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender SWS intends to establish a framework panel whom have the expertise to support the company's objectives. The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements. In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents. SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive). ## CPV classification Market research services Source Find a Tender (UK) · Notice ocds-h6vhtk-058236-2026-08-04T11:03:07+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-058236-2026-08-04T11:03:07+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Southern Water Services Limited: past awards and live tenders](https://tendernation.io/buyers/southern-water-services-limited) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Employee Screening · Dorset & Wiltshire Fire and Rescue Authority · 15 days left · 2 Nov 2026](https://tendernation.io/opportunities/01a145df-100b-70ec-8bcc-3630f263230d/employee-screening) [Invitation to Tender- For the provision of viability evidence and assessment of the West Suffolk Local Plan and the introduction of a CIL charging schedule. · West Suffolk Council · 30 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a14503-5763-721c-b887-6f844f9f4360/invitation-to-tender-for-the-provision-of-viability-evidence-and-assessment-of) [BaDC-1727 Retford Buttermarket Food Hall Operator Opportunity · Bassetlaw District Council · 40 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a14503-57cd-73bf-b1f5-a8a4f0713a79/badc-1727-retford-buttermarket-food-hall-operator-opportunity) [Consultancy Services for an Independent Mixed-Use Viability, Market Demand and Development Options Review - Fleetwood Farm, Banks · West Lancashire Borough Council · 19 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a14503-59d8-704e-b46c-727e4a0e571e/consultancy-services-for-an-independent-mixed-use-viability-market-demand-and-d) [UEFA EURO 28 Birmingham Host City - Festival Development · Birmingham City Council · 20 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a14495-7fd3-7021-b8b4-8cbe13597d01/uefa-euro-28-birmingham-host-city-festival-development) [Evaluation specialist Dartmoor’s Dynamic Landscapes programme (natural environment, landscape heritage, culture) · Dartmoor National Park Authority · 14 days left · 1 Nov 2026](https://tendernation.io/opportunities/01a1434c-ece2-7261-8fb5-e68bdb54c1e9/evaluation-specialist-dartmoors-dynamic-landscapes-programme-natural-environme)