Source: https://tendernation.io/opportunities/01a13bce-5804-723a-8d65-ee9c3877fcca/information-technology-service-management

awarded GB restricted procedure

# Information Technology Service Management

[The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)](https://tendernation.io/buyers/the-common-services-agency-more-commonly-known-as-nhs-national-services-scotland-nss)

Estimated value

£4,200,000

Published

8 May 2026

Deadline

Closed

28 Aug 2025

## About this tender

NSS is seeking to procure licences for an IT Service Management (ITSM) solution that supports 18 key ITSM practices. These practices are either currently in use or are planned as part of NSS’s evolving ITSM capabilities including Incident Management, Service Desk, Service Request Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Service Catalogue Management, Service Configuration Management, Infrastructure & Platform Management, Capacity and Performance Management, IT Asset Management, Release Management, Availability Management, Measuring and Reporting, Service Continuity Management, Monitoring and Event Management and Supplier Management.

## CPV classification

IT services: consulting, software development, Internet and support Software package and information systems

Source

Find a Tender (UK) · Notice ocds-h6vhtk-056854-2026-05-08T14:40:08+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-056854-2026-05-08T14:40:08+01:00)

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[Buyer profile The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS): past awards and live tenders](https://tendernation.io/buyers/the-common-services-agency-more-commonly-known-as-nhs-national-services-scotland-nss) [Sector More IT services tenders](https://tendernation.io/sectors/it-services)

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