Source: https://tendernation.io/opportunities/01a13bcd-6e97-706f-8fe7-90620959e99c/bth25-103-digital-by-default-patient-experience-portal-and-hybrid-mail awarded GB open procedure # BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail [Bradford Teaching Hospitals NHS Foundation Trust](https://tendernation.io/buyers/bradford-teaching-hospitals-nhs-foundation-trust) Often single bidder Estimated value £10,179,000 Published 27 Jan 2026 Deadline Closed 1 Aug 2025 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH and CHT's current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare. The implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum). Read full description ## CPV classification Software-related services Postal services related to letters Database software package Source Find a Tender (UK) · Notice ocds-h6vhtk-0523c3-2026-01-27T16:54:16Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0523c3-2026-01-27T16:54:16Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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