Source: https://tendernation.io/opportunities/01a13bcd-530a-7198-8b17-3d908b3416d0/contract-for-the-provision-of-customer-relationship-management-system

awarded GB open procedure

# Contract for the Provision of Customer Relationship Management System

[Robert Gordon University](https://tendernation.io/buyers/robert-gordon-university)

Estimated value

£300,000

Published

26 Feb 2026

Deadline

Closed

2 Jul 2025

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.

## CPV classification

Customer Relation Management software package Customer Relation Management software development services Customer services Software package and information systems Industry specific software package

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0520de-2026-02-26T16:00:44Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0520de-2026-02-26T16:00:44Z)

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