Source: https://tendernation.io/opportunities/01a13bcd-262c-71bc-829a-bd1c1c66c715/single-service-centre

awarded GB restricted procedure

# Single Service Centre

[Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency](https://tendernation.io/buyers/secretary-of-state-for-health-and-social-care-acting-as-part-of-the-crown-through-uk-health-security-agency)

Estimated value

£294,926,441

Published

21 Aug 2026

Deadline

Rolling deadline

## About this tender

The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future.

RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised with GCA support.

## CPV classification

Call centre

Source

Find a Tender (UK) · Notice ocds-h6vhtk-051a65-2026-08-21T14:27:22+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-051a65-2026-08-21T14:27:22+01:00)

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