Source: https://tendernation.io/opportunities/01a13bcc-9ae5-73d0-92f9-cbb0887a9ffa/patientcitizen-communication-engagement-hybrid-mail-solutions awarded GB open procedure Suitable for SMEs # Patient/Citizen Communication, Engagement & Hybrid Mail Solutions [NHS Shared Business Services Limited](https://tendernation.io/buyers/nhs-shared-business-services-limited) Estimated value £250,000,000 Published 27 Mar 2026 Deadline Closed 4 Jun 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Split into 7 lots You can usually bid for just the lots you can deliver. - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework. NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Procurement of Patient Communication, Engagement & Hybrid Mail Solutions and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: [sbs.nhs.uk](https://www.sbs.nhs.uk/services/framework-agreements-categories/) The framework includes: - Lot 1 Online (Digital) Communication Internet based online digital communication services and platforms such as smartphone applications, online Patient Engagement Portals (PEP), digital letters, digital delivery of correspondence and predictive analytics. - Lot 2 Messaging The provision of automated one way and two way messaging solutions including mobile messaging (SMS) and digital messaging platforms. - Lot 3 Voice The provision of an Agent Calls service based from Call Centres, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. The scope also includes provision of automated one way and two way interactive voice recognition (IVR) services which can cater for different nationalities. The solutions can also cater for hard of hearing patients or are unable to communicate with IVR in the usual manor. - Lot 4 Hybrid Mail The provision of on and off-site bulk and traditional hybrid mail. Hybrid Mail Solutions provide alternative options to the physical print of mail items, including but not limited to SMS, email, or secure internet communications. - Lot 5 Patient/Citizen Experience Solutions are typically automated internet based online digital feedback services such as web based solutions and smartphone applications. This lot can include Friends & Family Test Service (FFT), surveys or any other services associated with surveys & feedback - Lot 6 Workforce Communications The provision of an automated one way and two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as fax machines and analogue pagers. - Lot 7 Combined Solutions Combined end-to-end communications that can include elements from any of the previous Lots. Read full description ## CPV classification Radio, television, communication, telecommunication and related equipment Postal and telecommunications services IT services: consulting, software development, Internet and support Source Find a Tender (UK) · Notice ocds-h6vhtk-050972-2026-03-27T10:43:50Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-050972-2026-03-27T10:43:50Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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