Source: https://tendernation.io/opportunities/01a13bcc-0813-726c-a41d-612b80217014/it-service-management-itsm-platform

awarded GB restricted procedure

# IT Service Management (ITSM) Platform

[Ordnance Survey Limited](https://tendernation.io/buyers/ordnance-survey-limited)

Estimated value

£750,000

Published

4 Feb 2026

Deadline

Closed

2 May 2025

## About this tender

Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public services, and economic growth. OS also supports the nation getting outside with the award-winning OS Maps app and other OS products, including guidebooks and physical products.

OS maintains the National Map, a vast database of over 600 million geospatial features, updated 20,000 times a day. Our expertise in location intelligence helps businesses, government, and communities make smarter decisions - whether planning sustainable cities, managing climate risks, or improving connectivity - because everything happens somewhere.

As part of the Department for Science, Innovation and Technology (DSIT), we are driving the future of geospatial insights, ensuring Britain remains a leader in location data, and enabling a better-connected, more efficient, and resilient nation.

This contract has been awarded to Alemba Limited to provide an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers.

The contract is for an initial two years with 3 optional 12-month extensions.

## CPV classification

Computer platforms Customer Relation Management software package Miscellaneous software package and computer systems Customer Relation Management software development services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-04fc4b-2026-02-04T15:42:32Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-04fc4b-2026-02-04T15:42:32Z)

Never miss a tender like this again

Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start.

[Track tenders free](https://tendernation.io/register)

[Buyer profile Ordnance Survey Limited: past awards and live tenders](https://tendernation.io/buyers/ordnance-survey-limited) [Sector More Office & computing equipment tenders](https://tendernation.io/sectors/office-computing-equipment)

## More tenders like this

[Luncheon vouchers – Fourniture et gestion de titres de paiement et de dispositifs d'avantages au profit des bénéficiaires de la CANUT · CANUT · 33 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-0a0c-723a-aed7-24a67f127ff0/france-luncheon-vouchers-fourniture-et-gestion-de-titres-de-paiement-et-de-d) [Super computer – Real-time Power System Simulation Platform · Rise Research Institutes of Sweden AB · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-07fa-73d3-a4d2-21a45e769ff0/sweden-super-computer-real-time-power-system-simulation-platform) [Printers and plotters – Printrar 2026 ny · Enköpings Kommun · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8907-722b-a402-4b2750ac4f91/sweden-printers-and-plotters-printrar-2026-ny) [Computer storage units – Disky do diskového pole · Nemocnice Pelhřimov, příspěvková organizace · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7571-7300-8cf6-27681261cd4a/czechia-computer-storage-units-disky-do-diskoveho-pole) [Toner for laser printers/fax machines – Sukcesywna dostawa materiałów eksploatacyjnych do drukarek, kopiarek, urządzeń wielofunkcyjnych w 2027 r. · Miasto Łódź - Urząd Miasta Łodzi · 24 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a15183-b8e1-71fa-a216-170bec31d1ee/poland-toner-for-laser-printersfax-machines-sukcesywna-dostawa-materialow-e) [Redundant Array of Independent Disk (RAID) – Dostawa macierzy · Naukowa i Akademicka Sieć Komputerowa - Państwowy Instytut Badawczy · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-1136-738d-b40c-651e24bbd4a1/poland-redundant-array-of-independent-disk-raid-dostawa-macierzy)