Source: https://tendernation.io/opportunities/01a13bc8-1b72-7277-949e-7f4ccf873f54/request-for-information-victim-survey-management-system

pending GB open procedure Suitable for SMEs

# REQUEST FOR INFORMATION - Victim Survey Management System

[West Mercia Police and Crime Commissioner](https://tendernation.io/buyers/west-mercia-police-and-crime-commissioner)

Estimated value

Not stated

Published

21 Nov 2025

Deadline

Rolling deadline

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

This is a REQUEST FOR INFORMATION only. In line with force vision and strategic priorities, West Mercia has a responsibility to capture and understand service user feedback and to use this to inform service improvement. Through the right technology, West Mercia are keen to capture this information more efficiently, effectively and with greater inclusivity so that the necessary improvements to our service can be implemented at the appropriate touch point in the service user journey.

The purpose of this project is to design and deliver a comprehensive feedback solution that captures the experiences of individuals who have engaged with the police service and, if applicable, criminal justice service more broadly, as a service user or victim of a crime. The feedback will provide valuable insights into how service users perceive the quality of service, communication, and support throughout their journey, from initial contact to case closure.

Should your organisation wish to be included in this exercise you should indicate your interest by providing confirmation via the correspondence facility on the In-Tend Bluelight eTendering Tool : Sell2 (in-tend.co.uk) - ([sell2.in-tend.co.uk/blpd/publictenders](https://sell2.in-tend.co.uk/blpd/publictenders)) by no later than 12:00 hrs on 14th January 2026.

## CPV classification

Sales, marketing and business intelligence software package Sales or marketing software package Market research services Survey services Public-opinion polling services Marketing services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-05e684-2025-11-21T15:24:39Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05e684-2025-11-21T15:24:39Z)

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