Source: https://tendernation.io/opportunities/01a13bc7-45a8-7016-ba6e-910c3b8f2baa/income-management-system pending GB open procedure Suitable for SMEs # Income Management System [Cornwall Council](https://tendernation.io/buyers/cornwall-council) Often single bidder Estimated value £400,000 Published 8 Nov 2025 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Cornwall Council is seeking market feedback to inform the development of a final specification for a future income management solution. The Council invites suppliers to respond to this Request for Information (RFI) to help shape a solution that meets operational, technical, and compliance needs. The Council requires a cloud-based, Software-as-a-Service (SaaS) income management system that: ### Core Functional Requirements - Provides a central transaction database to control, reconcile, and report on income. - Re-formats and exports data to update a range of back-office financial management systems (FMS). - Is accessible via a browser and supports integration with third-party applications used by Cornwall Council. - Offers self-tailoring configurable import/export functionality to enable full system ownership and flexibility. ### Payment Processing Capabilities - Supports payments via telephone (call centre), face-to-face (card, cash, cheque), and opportunistic payments initiated by staff. - Integrates with a Secure Bureau Service (SBS) for PCI DSS-compliant card authorisation. - Includes a portal interface for retrieving customer and payment details during calls, with seamless access from host systems. - Includes transaction visibility through APACS reporting. ### Security & Compliance - Ensures cardholder data is not accessible to Council staff or stored on Council infrastructure. - Provides automated, secure card entry to simplify PCI DSS compliance and reduce SAQ scope. ### Staff Tools & Satellite Office Support - Enables staff to submit electronic forms with ledger codes and banking summaries, particularly for satellite offices without full receipting systems. ### Customer Present Transactions - Supports Point-to-Point Encryption (P2PE) for chip & PIN payments. - Includes terminal management and smart client software for secure device operation. ### Online & E-Commerce Payments - Offers a fully hosted internet payment solution with shopping cart, miscellaneous payments, and a Digital Wallet for card reuse. - Provides tools to customise hosted payment pages. ### Third-Party Integration - Supports integration with external applications via SOAP and REST APIs. - Allows secure transaction handoff and return for receipting and system updates. - Accepts alternative payment methods including PayPal, Pingit, and Visa Checkout. ### System Compatibility - Integrates with existing systems such as Microsoft Dynamics. ### Automated Telephony •,Provides a fully hosted automated telephony solution for 24/7/365 payments and balance enquiries. ### Data Access & Refunds - Enables real-time transaction viewing, balance queries, and customer refund processing. ### Service Level Agreement (SLA) - The SLA will define minimum acceptable service levels, including system uptime, response times, and resolution times for incidents. - Support hours, escalation procedures, and contact channels must be clearly documented. - Regular service reviews will be conducted to ensure SLA compliance. - Penalties or service credits may apply for failure to meet agreed service levels. ### Performance Management - Performance will be monitored against agreed KPIs, including transaction processing speed, system availability, and customer satisfaction. - The supplier must provide regular performance reports and participate in review meetings. - Continuous improvement plans should be in place to address any performance gaps. Read full description ## CPV classification Software package and information systems IT services: consulting, software development, Internet and support Source Find a Tender (UK) · Notice ocds-h6vhtk-05dd33-2025-11-08T19:01:51Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05dd33-2025-11-08T19:01:51Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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